Business Support Officer
Job Description
Job summary
Are you a compassionate and experienced administrator. If so, then your skills will be highly valued in the New Herefordshire and Worcestershire Specialist Child Death Review Nursing Service.
Working within a small nurse led nursing service and closely working with the designated Doctors for Child death review you will provide administrative support in the area of child death review for both unexpected and expected child deaths across Herefordshire and Worcestershire. The service operating hours are 08:00-16:00 Monday to Friday.
The post is 37.5 hours per week and will be both office and home based.
Contact Details:
For an informal discussion please contact Donna Steward at d.steward1@nhs.net or mobile: 07912 784135.
Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.
Main duties of the job
To provide efficient and effective administrative support to the Specialist Child Death Review Nursing Team for all its activities and in particular reviewing all child deaths up to the age of 18 years of age in Herefordshire and Worcestershire.
To provide administrative support to the Designated Specialist lead nurse and specialist Nurses for child death review.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job responsibilities
Prepare agendas, registers, confidentiality agreements and collect materials for meetings, speeches and conferences and most importantly the Joint Agency Review meetings when there has been an unexpected death of a child.
Communicate efficiently and effectively with staff and service users, including those from other agencies, providing and receiving complex and sensitive information.
To be the first point of contact for queries from internal staff and external agencies as well as service users. Managing the Specialist child death review nursing service email inbox and responding appropriately and timely.
Appropriate handling and electronic filing of sensitive and highly confidential material, ensuring that this information is stored securely, and that client confidentiality is maintained in accordance with Information Governance guidelines.
The post holder will utilise the electronic patient record system (CareNotes/RIO), NHS spine and eCDOP as required. Ensuring that all relevant information entered/held is both accurate and up to date at all times.
The post holder will take minutes at relevant meetings, ensuring accurate and timely transcription and circulation. Ensuring that any consequent administration is dealt with and acted upon as appropriate.
Ensure emails are read and acted upon on a daily basis
Establishes and maintains various electronic filing and records management systems.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Experience
Essential
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Effective team working.
- Minute taking.
Skills & Abilities
Essential
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Ability to work without supervision
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
- An ability to maintain confidentiality and trust
- Professional, calm and efficient manner
- Commitment to continuing professional development
- Positive and flexible approach to work
- Proficient in the use of Excel, Word and Outlook
- Able to meet the travel requirements of the role.
Qualifications
Essential
- Educated to academic Level 3 (e.g. A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business Administration related subject
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Knowledge
Essential
- Intermediate knowledge of IT systems and software programs such as Outlook, Word, Excel, PowerPoint and Access.
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of NHS issues
Desirable
- Knowledge of ECDOP System.
- A demonstrable understanding of equality, diversity and inclusion with evidence of personal impact in these areas
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Kings Court 1
Charles Hastings Way
Worcester
WR5 1JR
