Business Support Team Leader
Job Description
Job summary
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BYNHS WALES
An exciting opportunity for a suitably experienced administration team leader has become available at Health Education and Improvement Wales (HEIW) on a 12 Month secondment.
The Business Support Team leader will be a key member of a centralised Business Support Team and will coordinate and delegate work to the team to enable a comprehensive administration support function for a range of programmes of work lead by senior members of the Pharmacy Deanery.
They will be responsible for ensuring the effective operational delivery of the CPD programme, National Enhanced Clinical Services Training, Commissioned programmes, and post registration offerings by the HEIW Pharmacy Deanery and will be required to make autonomous decisions regarding the day-to-day operational activities associated with these programmes of work, to ensure effective delivery.
This post is being offered as a secondment opportunity only. If you wish to apply, you must have your line manager's approval before making an application. This post is for a fixed secondment period but may be extended or made permanent at the end of the secondment period depending on available funding and business requirement.
Main duties of the job
As a Business Support Team leader, you will be a key member of a centralised Business Support Team and will coordinate and delegate to the team to enable a comprehensive administration support function, including
- Planning, organisation, and setup of virtual and face to face training events and associated administrative tasks
- Setup of e-learning packages and end user guidance documentation
- Provision of technical support to end users of the E Learning platform
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
This post is secondment for 12 months to meet the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
About us
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- compassionate leadership,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- Level 4 qualification in a relevant subject or equivalent experience
- Experience of a full range of duties working in an administrative / office environment
- Knowledge of data protection requirements
Knowledge & Experience
Essential
- Experience of working in an office role including event management experience (includes online resources)
- Familiar and competent with Microsoft IT packages, especially Work, Excel, and PowerPoint
- Experience as a Team Leader / Supervising staff
- Experience of providing high levels of customer service and support
- Experience of entering and maintaining accurate data systems and analysing data
- Experience of monitoring budgets
Desirable
- Experience administering an eLearning platform and providing online system support
- Experience of working in a multidisciplinary team
Skills
Essential
- Excellent verbal and written communication skill
- organisational and problem- solving skills
- Ability to work to meet deadlines
- Ability to prioritise
- Self-motivated and able to work without supervision
- Able to work as part of a team
- Good organisational skills
- Excellent problem-solving skills
Other
Essential
- Self-motivated
- Open to professional development
- Flexible approach to work
- Tenacious, driven, and enthusiastic to achieve goals and see things through
- Responsive to change and continuous improvement
- Respectful and inclusive approach to all
- Willing to travel to locations across Wales throughout the course of their work
Desirable
- Welsh Speaker (Level 1) or willingness to work towards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Health Education and Improvement Wales
Address
Ty Dysgu
Nantgarw
Cardiff
CF15 7QQ
