Care Advisor
Job Description
Job summary
We're looking to bring on board an organised, enthusiastic, self-motivated and driven individual to join our community care advice team and work closely with hospital discharge teams and community services to deliver value-adding NHS & Social Care services. The core objective of the Care Advisor role at UBH will be to support individuals, their families and their representatives to find the right care, ensuring the best possible outcomes for the care seeker, in partnership with the care provider market and support of our health and social care partners. The role will require you to work alongside Health & Social Care Professionals, meeting key performance indicators that improve patient outcomes. UBH is incredibly focused on building our brand reputation as a true partner to the NHS. This is an opportunity for you to grow your career and build an incredible business with us.
Main duties of the job
Supporting individuals and families at what can be a stressful time to find the right care
Work closely with hospital discharge teams to identify individuals requiring support
Work in partnership with care providers to source appropriate care
Follow up with all relevant stakeholders to ensure a smooth, stress free process
Attend hospitals and community events to promote the service and drive referrals
Ability to work independently, with great attention to detail and the ability to think proactively is essential
Post holder will be confident in using computers daily, including competent use of word processing, spreadsheets, databases and e-mail, as well as daily diary management software and the internet.
Maintain accurate and up to date records on our CRM, liaising with health and social care staff to ensure that information is provided and updated where necessary.
To monitor e-mail systems and exercise discretion to ensure that urgent and essential issues are brought to the team's attention. Proactively respond to and or re-direct other e-mails to relevant managers for action/information where appropriate.
To build effective working relationships and work as part of a small team.
Ability to deal with interruptions and unplanned events as necessary, reprioritising work accordingly when required.
To promptly refer any concerns about adult safeguarding or child protection to an appropriate person.
To support the production of marketing materials,
About us
UB Healthcare is an exciting new Healthcare Start-up servicing the NHS and Social Care. We deliver outcome-based services, improving patients' lives while creating operational efficiencies for the NHS. Our mission is toimprove outcomes, tackle inequalities, and elevate experiences through collaborative partnerships, transparent communication, and cost-effective value-for-money services for our clients.
UBH has an exciting five-year plan to create opportunities and growth for its staff. As a valued team member, you can progress your career with UB Healthcare's promote-from-within strategy while delivering rewarding services for patients and families on behalf of the NHS and Social Care.
Job responsibilities
Supporting individuals and families at what can be a stressful time to find the right care
Work closely with hospital discharge teams to identify individuals requiring support
Work in partnership with care providers to source appropriate care
Follow up with all relevant stakeholders to ensure a smooth, stress-free process
Attend hospitals and community events to promote the service and drive referrals
Ability to work independently, with great attention to detail and the ability to think proactively is essential
Post holder will be confident in using computers daily, including competent use of word processing, spreadsheets, databases and e-mail, as well as daily diary management software and the internet.
Maintain accurate and up-to-date records on our CRM, liaising with health and social care staff to ensure that information is provided and updated where necessary.
To monitor e-mail systems and exercise discretion to ensure that urgent and essential issues are brought to the team's attention. Proactively respond to and/or re-direct other e-mails to relevant managers for action/information where appropriate.
To build effective working relationships and work as part of a small team.
Ability to deal with interruptions and unplanned events as necessary, reprioritising work accordingly when required.
To promptly refer any concerns about adult safeguarding or child protection to an appropriate person.
To support the production of marketing materials
To ensure that there is a good standard of record-keeping and a clear audit trail for all managed cases
Pay close attention to detail (e.g., proofreading), and ensure that all outgoing and internal material reflects a high standard according to company policies and the NHS identity principles. All material should be accessible, with consideration given to barriers to understanding, such as a first language other than English, learning difficulties, or other impairments, including visual and hearing.
To deal with enquiries from staff in health and social care organisations relating to referrals
To deal with enquiries from patient representatives, carers and care providers.
To maintain the highest standards of sensitivity and confidentiality when dealing with information about individuals.
Pre-populate documentation to aid appointments for Health & Social Care Professionals
To carry out other appropriate delegated duties as required.
Person Specification
Experience
Essential
- Focused, organised, self-driven, highly motivated and results-orientated
- Excellent written and oral presentation skills
- empathetic
- Confident communicator at all levels, both verbal and written
- Good working knowledge of Microsoft Office applications
- Good knowledge and use of social media platforms LinkedIn, Twitter
- 'Can do' attitude, including problem-solving capabilities
- Client-focused with excellent interpersonal skills
- Keen to develop and grow a career
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
UB Healthcare
Address
Office 7
16 Highlands Road
Solihull
West Midlands
B90 4ND
