Care Coordinator - Rossendale 30 hour
- NHS
- Part Time
- Haslingden
- Negotiable
Job Description
Job summary
The East Lancashire Alliance is currently looking to recruit a care coordinator on behalf of the Rossendale East & West PCN's.
The role is for 30 hours per week.
Please note the pay is pro-rata.
A keen eye to detail and flexibility is key in this role, and whilst the role will predominantly be based at Haslingden Health Centre, this role will involve working across practices in Rossendale, so own transport is necessary.
Main duties of the job
The post holder will be responsible for the provision of wide-ranging and efficient administrative support the Rossendale East & West Primary Care Network (PCN). Typically this support may include the arrangement of meetings, dealing with correspondence, document management, preparing short reports, creating spreadsheets, responding to and the forwarding of e-mails and other administrative tasks such as the minute taking of PCN meetings
About us
The East Lancashire Alliance is a network of 9 PCNs covering 48 GP practices covering a population of over 390,000 patients across East Lancashire. Patients are at the heart of everything we do and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected at a time when they may be feeling vulnerable. The Alliance are proud to represent our member practices and to champion our Primary Care Partners, by working with local general practice and other system partners in the provision of patient centred, local healthcare services.
Each practice has a close-knit team of staff who collectively seek to improve the health of their patient populations.
East Lancashire is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside, to the heart of the vibrant inner Towns and Villages with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Job responsibilities
You will work closely with clinical pharmacists, advanced clinical practitioners, doctors, nurses, healthcare assistants, administrative staff and management teams to ensure patients are being directed to and receiving the most suitable care for them.
Duties and responsibilities include
Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of working between health and social care services.
Work with key people in the PCN to develop & support collective general practice projects including areas of federated working.
The post holder should demonstrate good organisation and time management skills.
Always maintain confidentiality.
Communication and Key Working Relationships
Demonstrates ability to work as a member of a team.
Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary.
Actively work toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs.
Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to Patients GP, Nurses, other practice staff, other healthcare professionals and commissioning organisations.
Acting as a point of contact when required for people who wish to contact the PCN.
Communicate effectively with service users and their families / carers, and other staff both internal and external and members of the public.
Responds positively, in a courteous and professional manner when dealing with routine and non-routine enquiries which may be complex and involve problems in communication / understanding. This includes general non-clinical advice and information to patients and carers. Acts with discretion at all times to take and record accurate messages.
Communicates complex and highly sensitive information which may relate to staff, patients and relatives or commercial undertakings, within and outside the organisation, with the ability to persuade, negotiate and influence others.
To help maintain excellent communication, liaison and working arrangement with Trust Directorates, Trusts, NHS England, East Lancashire Integrated Care Board, Social Services, Voluntary Sector Organisations, Care Homes and other agencies.
Develop excellent working relationships with partners, wider service networks. including the voluntary sector, GP practices, adult social care, hospitals, community pharmacists and other key PCN stakeholders.
Meet regularly with the clinical & management leads of the Direct Enhanced Services
Manage and prioritise workload on a daily basis and deal with the competing demands of PCN Admin work.
Planning and Organisation
Manages and prioritises all incoming and outgoing correspondence, initiating responses where appropriate.
Manages the diaries of key members of the team when required including maintaining and co-ordinating appointments, organising meetings (including videoconferences via Microsoft Teams) and using initiative to make necessary revisions, liaising with all relevant parties in an efficient and effective way.
Prepares agendas, collating and circulating papers for meetings, ensuring that all papers are submitted in time and that they comply with the required house style standards. Selects, retrieves and collates papers and information in a timely manner, for meetings and in response to enquiries. Attends meetings, taking and transcribing formal minutes and action notes.
Manages the organisation of events or meetings which involves sending invites, arranging speakers / lecturers and booking venues.
Organises and prioritises workload and works flexibly in response to competing demands.
Responsibility for Patient/Client Care, Treatment & Therapy
Support the process of holistically bringing together all of a persons identified care and support needs and explore options to meet these within single personalised care and support plan (PCSP), in line with PCSP best practice based on what matters to the person.
Support the process of helping patients to manage their needs through answering queries, making and managing appointments and ensuring that patients have good quality written or verbal information to help them make choices about their care.
Support the process of patients being able to take up training and employment and to access appropriate benefits where eligible.
Assist the process for patients to access self-management education courses, peer support or interventions that support them in their health and wellbeing increase their activation level.
Supports the process of patients being able to access personal health budgets where appropriate.
Provide co-ordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health & Wellbeing Partnership Coaches and other primary care professionals.
Effectively uses all methods of communication and is aware of and manages barriers to communication.
Supports the process that provides information to patients, their carers and/or relatives on behalf of the team.
Is the point of liaison for service users and interfaces with all health and social care professionals, including keeping everyone informed and updated.
Receives and collates information in connection with the PCN work streams.
Is able to use risk stratification tools provided and supports presentation information in review meetings.
Follows through actions identified in the PCN work streams including arranging tests, referrals, signposting, etc.
Responsibility for Supervision, Leadership and Management
Assists the induction of new members of the team.
Provides cover for colleagues during periods of absence and leave, as required in the interest of the service.
Is able to adapt to a rapidly changing environment and encourages team members to embrace necessary adjustments.
Has a positive attitude to challenges and their solutions.
Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients and where required as appropriate refer patients back to other health professionals within the PCN.
Raises awareness within the PCN of shared decision making & decision support tools.
Information Resources and Administrative Duties
Prepares reports for submission, produces letters, presentations and other documentation from audio or manuscript to a professional standard.
Takes minutes of formal meetings and disseminates; chases progress against actions identified in these meetings and ensures follow up where necessary.
Maintains strict confidentiality relating to PCN business at all times, in particular ensuring that papers and minutes are only circulated to authorised ...
