CAU Booking Clerk - ENT
Job Description
Job summary
An exciting opportunity has arisen for an enthusiastic and highly organised individual to join our ENT Booking Team within the Head & Neck Directorate at Maidstone & Tunbridge Wells Hospital. This role will be on a 12 month fixed term basis covering maternity leave.
This is an excellent opportunity to gain experience within our CAU Booking team dealing with new referrals, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.
The service hours within the Directorate are 8.00am - 6.00pm Monday - Friday, a working pattern will therefore be agreed between these hours.
The Head and Neck Directorate accounts for over one third of the Trust's outpatient activity, this team is a key department within the trust ensuring we provide a high quality, timely service to our patients. You will be working closely with other team members,medical secretaries, clinicians and management team to ensure patients are managedappropriately.
Main duties of the job
You will need to have excellent customer care skills; extensive trainingwill be provided to gain a thorough understanding of the trusts access policyand the 18-week RTT pathway guideline.
Previous healthcare administration would be an advantage but not essential for the advertised role as training will be given. Knowledge of using Microsoft Word and Excel would be preferable. Our ENT team will offer you a supportive, friendly working environment where you will gain experience of an NHS administration format.
About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Joining us includes a comprehensive benefits package:
- At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
- Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
- Blue Light card eligibility
- And more, additional benefits can be found in the benefits documents below
Job responsibilities
Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check atStandard Level.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Person Specification
Qualifications
Essential
- Good standard of general education to GCSE Standard , English & Maths Grade C
- NVQ 2 or equivalent experience
Experience/Knowledge
Essential
- Administrative experience
- Competent using Word Office
- Awareness of National Patient Access targets
- Knowledge of Patient Centre or similar systems
- Waiting list experience
- Customer care experience
Desirable
- Excel spread sheet skills
- NHS administration experience
- Knowledge of Trust Access Policy
Skills
Essential
- Computer literate and good keyboard skills
- Excellent telephone manner
- Good level of written & spoken English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust
Address
Maidstone Hospital
Hermitage Lane
Maidstone
ME16 9QQ
