CGPN Lead Nurse

Job responsibilities

The duties and responsibilities to be undertaken by the CGPN Lead Nurse may include any or all of the items in the following list.

RESPONSIBILITIES:

Clinical Governance

• Working in partnership with the CGPN Medical Director& Clinical Governance Board to ensure services have robust clinical governance processes and procedures in place
• Develop and continuously review service policies and protocols to ensure they are following latest guidelines and best practice
• Mentoring and supervising staff to ensure they are following protocols and procedures through shadowing and supervision of staff during clinics & home visits
• Supervise staff regularly, both on a one-to-one basis and by holding team meetings to ensure all staff are clear on processes and procedures
• Support the Operations Manager and GP Clinical lead to investigate complaints and serious incidents
• Ensure clinical staff are compliant regarding training and certification
• Support the Operations Manager with training provisions
• Instilling a culture of learning & quality improvement to service delivery

Quality Assurance

• Lead and deliver an effective governance and risk management programme to enhance the quality of services provided through evidence-based practice
• Ensure that all services adhere to statutory regulations incorporating best practice and national service guidelines
• Produce reports which demonstrates service quality, clinical outcome measures and statutory compliance
• Actively lead and engage with service users to monitor outcomes and service satisfaction

Primary Care Hubs

• Provide clinical supervision and leadership to Practice Nurses and HCAs working within the Hubs
• Provide support and mentoring to Phlebotomists working within the Hubs
• Act as point of contact for clinical issues affecting delivery of Enhanced Access and HCA-led clinics
• Work alongside the CGPN SMT in identifying new Nurse-led services and support their implementation
• Ensure CGPN Practice Nurses have the skills and competencies required to deliver a broad range of clinics in the GP Hub, supporting them to develop the skills where required
• The ability to be flexible within hours of work to visit hubs during operating hours

Communication

• Act as an advocate when representing patients and colleagues
• Communicate effectively, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Management & Leadership

• Provide leadership and guidance to the Primary Care Hub Nursing staff
• Support clinical meetings for the CGPN Nursing Team
• Take responsibility for own development, learning and performance, including participating in clinical supervision and acting as a positive role model for CGPN Practice nursing staff
• Support the development of others in order to maximise staff potential.
• Lead the CGPN Nursing team in the planning and implementation of CGPN guidelines, protocols and standards, and local project or initiatives.
• Lead on Nurse audits and service reviews, as guided by the CGPN Clinical Lead

Service Development

• Support the Service Delivery & Partnership Manager to identify and assess service development opportunities, providing clinical input into the scoping and design of potential services
• Work alongside the CGPN Clinical Lead and Operations Manager to develop and enhance existing services

Learning and Development

• Act as a mentor for the Phlebotomists, Health Care Assistants & Nursing staff, disseminating learning and information in order to share good practice, and inform others about current and future developments (e.g. courses and conferences).
• Ensure HCA and Practice Nurse teams skills and knowledge levels are up-to-date and able to meet the changing needs of the business,

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, CGPN staff and other healthcare workers. They may also have access to information relating to CGPN as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to CGPN as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of CGPN may only be divulged to authorised persons in accordance with CGPN policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the CGPN Health & Safety Policy, to include:
• Using personal security systems within the workplace according to CGPN guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity

• The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with CGPN procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

• The post-holder will participate in any training programme implemented by CGPN as part of this employment, such training to include:
• Participation in an annual individual performance review, including taking responsibility for ...