Children's Therapies Administrator
Job Description
Job summary
Are you an experienced administrator looking for a varied role and part of a team that makes a difference in the mental health field?
An opportunity has arisen within the Children's Integrated Therapy Service for an experienced Team Administrator to join our friendly team. You will provide support to the Children's Physiotherapy, Occupational Therapy and Speech and Language Therapy teams.
The role is full time and will be based in Orchard Health Centre in Banbury, although there may be some opportunities for home working. Hours are Monday to Friday, 9.00 am to 5.00 pm.
This is a busy department and the role will involve a variety of tasks including processing referrals using the electronic patient record, dealing with telephone and email enquiries and booking appointments. You should therefore have good written and verbal communication skills and accurate keyboard skills. You should have good IT skills and be confident using Microsoft Office packages. You should have excellent organisational skills & be able to prioritise your workload. In addition, the ability to work with limited supervision will be necessary.
You will be working with other members of the Children's Therapy Admin team, clinical staff and parents and families, responding to any enquiries in a professional manner and always providing an excellent level of customer service.
We can offer training to help you develop further and excellent supervision and support.
Main duties of the job
- Provide high-standard administrative and secretarial support to the team/service.
- Process referrals, book appointments, and maintain online records.
- Assist with data quality and checking.
- Organize and maintain filing systems, manage multiple email accounts, and handle general office duties.
- Liaise with therapists, admin staff, and professionals from other agencies within the locality.
- Travel to various sites within the locality area as required.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount
- Pension scheme
- Lease car scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (waiting lists may apply)
- Staff networking and support groups
Job responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person Specification
Knowledge
Essential
- Good level of education including GCSE Maths and English
- Knowledge of data protection and confidentiality
Experience
Essential
- Previous experience in an administrative office role
Desirable
- NHS experience in a similar role
- Experience of using NHS electronic patient record systems
Skills
Essential
- Organisational skills including managing diary systems and tracking information
- Excellent communication skills both written and verbal
- Excellent prioritisation skills
- Exceptional precision and accuracy with attention to detail
Personal
Essential
- Ability to work in a team and to work under limited supervision
- Excellent telephone manner and professional approach
- Ability to work under pressure and manage competing demands
Qualifications
Essential
- Microsoft Office skills including Outlook, Word, Excel and Teams
- Experience of using web browsers
- Knowledge of NHS computer systems e.g. EMIS, Accurx
Desirable
- Experience of using EMIS
- Experience of using Accurx
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford Health NHS Trust
Address
Orchard Health Centre
Cope Road
Banbury
OX16 2EZ
