Clerical Officer
Job Description
Job summary
Do you have excellent communication and administrative skills and can work effectively as part of a team? Do you enjoy working in a busy environment and want a challenge? Then this could be the role for you!
At the Leeds Chest Clinic, we are looking for a friendly, self-motivated, enthusiastic and positive individual to join our team in a full time position as a Clerical Officer. We are based at the Leeds General Infirmary. You will be joining a friendly, supportive team of administration staff, secretaries, doctors and nurses.
At LTHT, we pride ourselves of having the goal to be the best place to work, so if this is a role you are interested in please apply to become the next Clerical Officer at the Leeds Chest Clinic!
A full programme of training and induction will be given along with the opportunities for professional development in a supportive environment.
This is a full time position (37.5 hours) on a 12 month fixed term contract.
Expected Shortlisting Date: 14th April
Planned Interview Date: 24th April
Main duties of the job
The successful candidate is expected to provide an efficient, effective and accurate administration and reception service, to support the delivery of high standard and cost effective treatment for patients.
You will be responsible for reception duties, making outpatient appointments, clinic preparation, dealing with patient enquiries and other healthcare professionals and filing of results. Therefore having excellent communication, being able to work as part of a team as well as being able to use own initiative and working towards deadlines are the skills of this role.
If you have the skills to take on this role, please apply. We want you on our team!
About us
Come and join our team in Leeds and become part of The Leeds Way sharing our vision and values. Our Trust is recognised for our staff engagement, great care and rated GOOD by the Care Quality Commission.
Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.
At Cardio-Respiratory CSU, we aim to be a fair and supportive CSU with positive, caring teams who are champions of the Leeds Way values. Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job responsibilities
Principal Duties & Areas of Responsibility
Process referral letters received from General Practitioners and other healthcare professionals in line with Trust Policies.
Ensure patient notes are prepared in a tidy and complete manner, ensuring that all necessary documentation is available and sufficient accurate patient labels are available. This will necessitate the use of case the Trusts Patient Administration System.
Make appointments in a polite and helpful manner, following Trust Policies and local guidelines for clinic formats using the Patient Administration System.
Deal promptly with internal and external correspondence. Ensuring clinical correspondence and scanned and loaded to the patients electronic record in a timely manner and in accordance with the departments processes.
Respond effectively to telephone communications in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary.
Obtain information on each patient attendance and in a timely manner accurately record on the Patient Administration System in line with Trust Policy.
Collect additional information as requested, with the aim of monitoring the quality of the service provided in accordance with the Trusts Performance Management Framework.
Provide suitable cover for other clerical staff in cases of absences, as delegated by the Assistant Patient Services Co-ordinator.
Refer to line manager, any changes/cancellations to patient plans and clinics in line with the Inpatient/Outpatient Management Policy.
Person Specification
Skills & behaviours
Essential
- A good team player, with the ability to work in a diverse and demanding environment in a multidisciplinary team
- Excellent communication skills both verbally and written that are clear and concise
- Effective interpersonal skills
- Good organisational and time management skills
- Basic computer literacy and willingness to further undergo training
Desirable
- Ability to use the Trusts Patient Administration System
Experience
Essential
- Willingness to undertake further professional development and training
- Experience in dealing with members of the public in an working environment
Desirable
- Previous NHS experience including Reception/Office Administration experience
- Experience of using administrative systems including data entry
- Operation of hospital out-patient receptions
Qualifications
Essential
- Educated to GCSE Grade C or above in English and Maths
- ECDL qualification or willingness to undertake such training
- Knowledge of Computerised Office Systems
Desirable
- An Administrative qualification eg CLAIT, IBT
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Leeds Teaching Hospitals
Address
St. James's University Hospital
Beckett Street
Leeds
LS9 7TF
