Clerical Officer
Job Description
Job summary
The Sheffield Diabetic Eye Screening Service has an exciting opportunity for a dedicated and reliable individual to join their growing service. This position is pivotal in providing telephonic and administrative support to a city-wide service.
The successful candidate will be at the forefront of patient contact, using excellent communication and telephone skills to book appointments and deal with general enquiries for the service as well as providing data entry and general administrative support to maintain a quality experience for service users.
Main duties of the job
o Deal with telephone and face-to-face enquires and appointment bookings in a professional manner in accordance with local and national procedures.o Process referrals into the eye screening service and from the service to the hospital Ophthalmology department.o Liaise with colleagues to ensure full utilisation of all available screening and outpatient appointments.o Provide administrative support to the Engagement Lead to ensure projects and targeted clinics run smoothly and efficiently, including the contacting of patients, and booking of appointments.o Utilise the OptoMize, Lorenzo and Medisoft software packages to check the patients care pathway.o Carry out other administrative tasks commensurate with the grade.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional life.
The Sheffield Diabetic Eye Screening Service serves a population of more than 37500 people with diabetes. Diabetic eye screening is a key part of diabetes care. People with Diabetes are at risk of damage from Diabetic Retinopathy, a condition that can lead to sight loss if it is not treated.
The Service provides photographic eye screening and examination of the images to detect sight threatening retinopathy. The Service also works directly with the Ophthalmology Department at Sheffield Teaching Hospitals to ensure that patients requiring further tests and/or treatment receive seamless and timely care.
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE at Grade C in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable
- Relevant experience within the NHS
Skills
Essential
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Further Training
Essential
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
- Previous experience of Lorenzo / Infoflex / SystmOne (area specific software)
- Previous experience 59R Software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
275 Glossop Road
Sheffield
S10 2HB
