Clerical Worker
Job Description
Job summary
Band 2 Admin and Clerical Assistant
We are looking for a confident and efficient person, who demonstrates a helpful, courteous, professional and sensitive manner at all times, to join our busy Speech and Language Therapy administration team based in Wrexham Child Health Centre. This is a part time post, 21.25 hours per week, to be worked over 3 days.
The ability to speak Welsh at level 4/5 is essential for this role.
Main duties of the job
Working as part of a small but very friendly team, the role will include inputting patient referrals on to the patient administration system and contacting patients by letter and telephone to arrange appointments for Speech and Language Therapy, distribution of reports and scanning.
Excellent IT skills, ideally in using a hospital administration system (or similar) are essential and you'll need to be an excellent, tactful communicator, sensitive to the needs of those with speech and language difficulties.
By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, parents, carers, relatives, medical staff and other services, using the telephone and in writing, with courtesy and discretion at all times.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Good general education
Desirable
- ECDL
- NVQ Level 2 in relevant Administration or Customer Services
Experience
Essential
- Admin experience in relevant customer/patient service role
Desirable
- Experience of working within the NHS (hospital environment)
- Experience within busy office environment
Aptitude and Abilities
Essential
- Excellent communication skills.
- To function efficiently under pressure and to meet deadlines.
- Good knowledge of IT and Windows applications:
- Ability to speak Welsh
Desirable
- Knowledge of Patient Administration system/ ORACLE
Other
Essential
- Friendly and efficient telephone manner
- Flexible approach to working duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Wrexham Child Health Centre
Croesnewydd Road
Wrexham
LL13 7TD
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
