Clinical Administrator
Job Description
Job summary
The post holder (s) will provide a comprehensive administration and information service across the Community & Wellbeing Network, coordinating their activities with other members of the Business Administration Team to ensure that an efficient and confidential service is provided.
The post holder will be aligned to the Minerva & Fulwood Park Admin Hub based at the Minerva Health Centre on Reception and in Medical Records and is required to work flexibly in response to the needs of the Locality's administrative service. They may be required to provide Reception and clinical admin cover at other clinics and health centres in the Preston locality as directed by their administration line manager, to ensure continuity of a quality reception and admin service provision.
The post holder will have a good standard of education with qualifications in English, Maths and Word Processing. Excellent computer skills are required. One of the primary purposes of this role is to provide a comprehensive reception and administration service and therefore administration experience is essential in order to provide a professional service to the clinical teams.
Main duties of the job
Experience of dealing with people is also essential, as are excellent interpersonal and customer care skills. It is essential that the post holder has good organisational and communication skills. The post holder will be required to work both as part of a team and on their own initiative.
A standard CRB disclosure will be required.
Working Pattern: Part Time
Post 1: 22.50 hours per week
Post 2: 18.50 hours per week
o Be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.o Provide reception duties.o Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.o Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.o Receive, allocate and despatch departmental mail (internal and external).o Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of theteam, ensuring a high standard in accordance with Trust standards.
About us
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
For more information, please visit our website via Lancashire & South Cumbria NHS FT.
Job responsibilities
Assist the running of an efficient appointments system, dealing with routine referrals, sending patient letters / information, text reminders, distributing to appropriate clinical team. Assist in the administration processes for clinical education programmes for patients an training events for staff and partners. Contact patients who fail to attend appointments by telephone, email, text or letter, rescheduling appointments as necessary.
Communicate with GPs and other Health Professionals regarding patients who have accessed the service e.g. confirming receipt of referral, clarifying referral details, chasing biochemistry results or other diagnostics and informing on waiting times or onward referrals. Work collaboratively with the appropriate management teams and other department including clinicians to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner. Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of an integrated team base service approach.
Please see the job description and person specification for more details on this role.
Person Specification
Education/Qualifications
Essential
- Administrative qualification at NVQ Level 2/RSA 2 or equivalent experience
- Education/qualificationsAdministrative qualification at NVQ Level 2/RSA 2 or equivalent experience GCSE English Language A-C ECDL or equivalent experienceApplication form
- ECDL or equivalent experience
Knowledge
Essential
- Working with databases
- Working with Microsoft Office applications
Desirable
- Working with NHS data systems such as RiO, iPM, eCPA
Experience
Essential
- Working in an office Environment
- Working with members of the public
Desirable
- Working in the NHS Working in a customer services environment
Skills and Abilities
Essential
- Good grammar and numeracy skills
- Excellent keyboard skills Data input and retrieval
Desirable
- Good organisational skills
- Ability to communicate effectively both written & verbal
personal qualities
Essential
- Excellent telephone Manner
- Treats people with courtesy and respect at all times
work related
Essential
- Willingness to undertake CRB clearances
- Ability to work flexibly and comply with all requirements of post
- Willingness to travel around the organisational footprint
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lancashire & South Cumbria NHS Foundation Trust
Address
Minerva Health centre
Lowthorpe Rd,
Preston
PR1 6SB
