Clinical Healthcare Support Worker, Band 3- ENT Outpatients
- NHS
- Full Time
- Gloucester
- 24071.00 - 25674.00 a year
Job Description
Job summary
Clinical Healthcare Support Worker
ENT Outpatients (Gloucester Royal Hospital and Cheltenham General Hospital)
Band 3
37.5 hours
Overview
Gloucestershire Hospitals NHS Foundation Trust operates hospitals on our two main sites in Cheltenham and Gloucester, and we're one of the largest NHS trusts in the country.
Our workforce of almost 9,000 staff provides high quality emergency, elective and specialist care across a range of clinical areas.
Our Values:
It is expected that all employees uphold the values of the organisation as our values underpin everything we do and describe the way we expect our staff to behave towards our patients, families and carers and between each other. We have the following three values:
1. Caring
Patients said: "Show me that you care about me as an individual. Talk to me, not about me.Look at me when you talk to me."
2. Listening
Patients said: "Please acknowledge me, even if you can't help me right now. Show me that you know that I'm here."
3. Excelling
Patients said: "Don't just do what you have to, take the next step and go the extra mile."
The proposed interview date is 31st March
Main duties of the job
- To work alongside the Nursing Manager and nursing team, the consultants and wider team to determine and deliver on service strategic objectives and to promote the overarching vision for the service.
- To actively work with nursing team during the shift to ensure the clinic runs in a timely manner delivering excellent patient pathways.
- To work collaboratively and cohesively with the multidisciplinary team to meet the needs of patients and their families and provide high standards of care.
- To assist on smells, biopsy/local clinic under direct supervision of a registered nurse after receiving adequate training.
- Take joint responsibility on safe and effective infection, prevention and control measures.
About us
Gloucestershire Hospitals is one of the largest hospital trusts in England serving a diverse population of almost 620,000 people. We provide acute hospital services from two large district general hospitals, Cheltenham General Hospital and Gloucestershire Royal Hospital. Maternity Services are also provided at Stroud Maternity Hospital.
Our people are at the heart of what we do. Our workforce is almost 9,000 strong and our caring and dedicated staff are recognised as providing good and outstanding patient-centred care across a range of clinical areas. We also have exceptional teams of professional services staff underpinning our vision every step of the way.
We are committed to diversity, inclusion and equality of opportunity for everyone, valuing and celebrating differences and encouraging a workplace and culture where all can thrive. We endeavour to ensure each and every person working in our organisation feel respected and valued. Respecting and valuing differences will help to ensure that our policies and services reflect the needs and experiences of the people and community we serve.
In return, we offer the opportunity to work at a trust that is on a truly exciting Journey to Outstanding and to make a real difference to the lives of our patients, their families and the wider community. We are also committed to training and developing you to be the best you can be and offer you a rewarding career, whatever your role.
Job responsibilities
Main Duties and Responsibilities:
Clinical Practice
- Demonstrate safe and appropriate care within a challenging and changing clinical environment, using highly specialised equipment and resources.
- Role model high standards of patient care, communication, commitment and organisation for others to follow.
- Actively work with nursing team during the shift to ensure the clinic runs in a timely manner delivering excellent patient pathways.
- Undertake specific delegated tasks following the appropriate training and competency level including but not limited to smells, biopsy/local clinic under direct supervision of a registered nurse
- Work collaboratively and cohesively with the multidisciplinary team to meet the needs of patients and their families and provide high standards of care.
- Take a key role in the implementation of any clinical initiative or introduction of new equipment.
- Actively support all agreed quality improvements within Head and Neck services and link with other teams and services as appropriate within and outside of Trust.
Leadership and Management
- Comply with Trust and Departmental policies and procedures e.g. Health and Safety at Work Act (1974), Manual Handling, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters
- Report personal sickness to the Department manager following the correct procedure
- Report near misses and untoward incidents, complaints, clinical emergencies, injury or medicine administration errors as detailed in the departmental and Trust protocols. Assist lead staff in investigating incidents as required
- Manage any patient, relative or staff complaints in line with the Trust complaints procedure
- Take responsibility for the health and safety of patients, relatives and staff and contribute towards clinical and environmental risk assessments and risk reduction practices.
- Work in a manner that makes best use of available resources and aim to reduce unnecessary waste from a financial and environmental perspective.
Communication, interpersonal skills, professionalism and personal qualities
- Demonstrate an ability to work cohesively with all members of the Head and Neck team and the multidisciplinary team
- Communicate with colleagues, patients and their relatives with sensitivity and empathy.
- Communicate sensitively with staff members.
- Demonstrate an ability to work under pressure and to agreed timescales
- Take initiative and demonstrate a progressive, creative and forward-thinking approach.
- Act as a good role model for others to follow to include personal appearance and adherence to Trust uniform policy.
- Work in a manner to promote the Trust values and core objectives.
- Work within the Trust policy code of conduct at all times.
- Maintain own professional development, mandatory training
- Always seek advice and support when required and encourage others to do the same.
Education and training
- Maintain and continually develop knowledge, competence and skills required to perform the role effectively.
- Undertake all mandatory training appropriate to role.
- Support the training, education and development of staff within defined service as appropriate.
- Be actively involved in and support departmental education programmes.
Improving safety, quality and developing practice
- Contribute to the Clinical Governance and Quality agenda by active participation in service initiatives, health and safety and risk management.
- Take joint responsibility on safe and effective infection, prevention and control measures.
- Develop and share own knowledge with other members of the wider team.
- Identify own development needs, aligning these to service requirements and personal aspirations. Proactively develop and improve own practice using all available resources.
- Understand and contribute to the development, implementation, monitoring and evaluation of standard operational procedures, policies, protocols and guidelines relevant to the defined service.
- Openly question and challenge strategic and operational practice in a constructive way so that standards of patient care are continually evaluated and improved.
- Report incidents as appropriate within role and designated service.
Physical, Mental & Emotional Effort & Working Conditions
- Comply with Trust and departmental policies and procedures e.g. Health and Safety at Work Act (1974), Manual Handling, risk management, Data Protection Acts and patient confidentiality at all times.
- Required to utilise recognised manual handling techniques and guidelines.
- Will be expected to frequently manoeuvre patients / objects over 15 kg using appropriate aids.
- Will have exposure to, and will be required to follow policies and procedures pertaining to, infestations, bodily fluids, infection control and substances hazardous to health.
- Will have regular exposure to distressing and emotionally demanding situations involving staff, patients and relatives.
- Will have regular exposure to patients displaying verbal and physical abuse.
- Will be required to concentrate for long periods of time.
- There will be an on-going requirement to maintain excellent standards of care whilst working under pressure in an ever-changing and challenging environment.
- Ensure a smart, professional image that enhances ...
