Clinical Support Officer
- NHS
- Full Time
- Whitehaven
- 24173.00 a year
Job Description
Job summary
Job summary
We are looking to appoint a receptionist/administrator to join our busy GP practice. You will be the first point of contact for patients, contractors and visitors to the surgery. As well as covering Reception you will also be carrying out general administration tasks related to the work generated within a GP surgery.
Providing general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, electronically or via the telephone.
Main duties of the job
Job Responsibilities:
Administration
- To have a thorough knowledge of all Reception procedures.
- To work in accordance of written protocols
- To have general knowledge of Practice policies.
Reception
- Receiving patients and consulting with members of the practice team
- Handing completed repeat prescriptions to patient and checking names and address.
Appointments
- Process appointment requests for on the day and future appointments from patients by telephone and in person.
- Deal with home visit requests
Computer
- Process patients change of address computer data and medical records.
Telephone
- Have working knowledge of telephone/out of hours service, during and after hours.
Other Tasks
- Ensure building security when opening the surgery or closing at the end of the day
- Any other tasks allocated by managers that are appropriate to the role of a clinical support officer.
Main duties of the job
Administration
- To have a through knowledge of all practice procedures
- To work in accordance with written protocols
Reception
- Receiving patients and consulting with members of the practice team
- Handling repeat prescriptions for patients and checking names and addresses
Appointments
- Process appointment requests for today and future appointments from patients by telephone and in person
- Organise for daily home visits
Telephone
- Have a working knowledge of telephone/out of hours service, during and after hours
Other tasks
- Ensure building security - have experience of end of day checks including doors, windows and alarms
- Any other tasks allocated by managers that are appropriate to the role of receptionist/administrator
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
About us
Overview of your organisation
Mansion House Surgery is a 7,500 patient training practice based in the centre of Whitehaven. The building is a Georgian built town house which has been structurally modified to provide clinical space and facilities. Whitehaven is an historic seaside town with pockets of deprivation which has experienced regeneration developments over the last few years.
Our practice values kindness, approachability, friendliness and compassion alongside high standards of clinical care. Our working environment is supportive and collaborative. We are a training practice and have a diverse clinical team including Advanced Nurse Practitioners and Pharmacist. We also teach medical students and GP Registrars. We work very much as a team and encourage and value everyone's contributions.
The practice has a shared belief in the delivery of high quality, patient centred and evidence based healthcare. There is a strong emphasis on continuity of care and a commitment to continue developing patient services.
We are a practice that performs well in QOF and other national and local agreed services and we currently hold a GOOD rating with the CQC. We are proud of having:
A supportive multi-disciplinary team on site
Highly skilled nursing team
Very good staff retention rates
A North Cumbria wide Ultrasound Service running clinics in our own surgery as well as local community based hospitals
A 24 ECG service for Copeland patients
Job responsibilities
Job Summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way during opening hours as directed by the practice service contract to NHS England.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, electronically or via the telephone
Person Specification
Experience
Essential
- Essential criteria
- This individual will be a reliable team player. One who contributes to the team, has a positive attitude and the flexibility to work within the practice opening hours. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients and carers. It is essential that the post-holder recognizes peoples needs for alternative methods of communication and respond accordingly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mansion House Surgery
Address
19 - 20 Irish Street
Whitehaven
Cumbria
CA28 7BU
