Clinical Support Worker
Job Description
Job summary
JOB PURPOSE:
The Support Worker (Band 3) is a key member of the multidisciplinary care team and will have continuing responsibility to:
Deliver an effective and competent level of care under the guidance and supervision of the Multi-Disciplinary Team (MDT) and as determined by the patient's care plan.
Be fully aware of the needs of patients over a 24 hour span of care.
Monitor, report and maintain a healthy, safe and secure workplace by knowing and taking account of: Health and Safety at Work Act (1974), Reporting of injuries, diseases and dangerous occurrences regulations (1985), Control of substance Hazardous to Health (1985), European H&S Regulations (1992)-Numbers 1-6, Food Act (1996), Adhere to Trust policies and local service protocols.
Professionally accountable to the Executive Director of Nursing.
Operationally accountable to the Matron / Clinical Service Manager.
Main duties of the job
Recording and reporting accurately any changes related to the patient's current behaviour and/or risks to Nurse/healthcare professional in Charge in a timely manner.
Recording care given and reporting omissions accurately and in a timely manner.
Supporting and carrying out therapeutic observations as required and instructed.
To make recommendations to the care plan process
Promoting a healthy, safe and secure environment by adhering to Trust statutory health and safety requirements and maintaining confidentiality of information at all times in compliance with Trust policies, procedures, protocols and guidance.
Acting as a role model and supporting new team members through demonstration and explanation of tasks and techniques.
Facilitating the assessment of staff undergoing the Care Certificate.
Demonstrating a professional approach to work, and abide by the Trust values.
To provide comfort, compassion, empathy and time to patients and their carers, family and loved ones.
Undertake and maintain all essential training to role.
Working confidently in a variety of environments which present different challenges whilst continuing to act in a professional manner.
Balancing all aspects of the job role across the 7 day working pattern.
Being flexible and responsive to competing demands.
About us
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.
Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.
We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Our strategy
Our mission is what we set out to do every day We deliver brilliant care through brilliant people
Our vision is where we want to be in the future To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
Job responsibilities
KEY RESULT AREAS:
Consistently delivering a patient focused service, which promotes optimum independence.
Providing and receiving routine information orally, in writing or electronically to inform work colleagues, patients, clients, carers, the public or other external contacts.
Offering appropriate support and advice to patients and their carers.
Awareness of different challenging situations where communication needs to be adapted to the needs of the individual.
Enabling patients to maintain and improve their independence by promoting and facilitating therapeutic activity.
Giving physical health checks and physical health care as required or instructed documenting the physical health checks on the early warning scoring system (MEWS), chart and reporting changes to the nurse/healthcare professional in charge.
Undertaking day to day tasks as allocated by Nurse/healthcare professional in Charge.
Undertaking all relevant training as directed and participating in regular management/clinical supervision and appraisal.
RESPONSIBILITY:
Recording and reporting accurately any changes related to the patients current behaviour and/or risks to Nurse/healthcare professional in Charge in a timely manner.
Recording care given and reporting omissions accurately and in a timely manner.
Supporting and carrying out therapeutic observations as required and instructed.
To make recommendations to the care plan process
Promoting a healthy, safe and secure environment by adhering to Trust statutory health and safety requirements and maintaining confidentiality of information at all times in compliance with Trust policies, procedures, protocols and guidance.
Acting as a role model and supporting new team members through demonstration and explanation of tasks and techniques.
Facilitating the assessment of staff undergoing the Care Certificate.
Demonstrating a professional approach to work, and abide by the Trust values.
To provide comfort, compassion, empathy and time to patients and their carers, family and loved ones.
Undertake and maintain all essential training to role.
Working confidently in a variety of environments which present different challenges whilst continuing to act in a professional manner.
Balancing all aspects of the job role across the 7 day working pattern.
Being flexible and responsive to competing demands.
ENVIRONMENT:
Promoting patients self care and supporting with activities of daily living with reference to the care plan.
Maintaining a clean and healthy caring environment and assisting patients in all aspects of daily living skills as required.
Escorting patients as required as part of their care and treatment plan.
Serving food/assisting with cooking and promoting self-catering as required to meet individual care plan needs.
Working a full range of shifts as per the requirements of the service. May also be required, at times, to work at other Trust units and/or sites.
Physically fit and able to carry out all duties following successful completion of physical interventions training (PMVA) as required.
KNOWLEDGE TRAINING AND EXPERIENCE:
A varied and considerable experience of working within Mental Health/Addictions setting.
To have a theoretical and conceptual understanding of mental health conditions and using this to inform practice appropriate to the setting.
Ability to communicate clearly both verbally and in writing.
Care certificate or ability to work towards.
Level 3 qualification in health and social care or equivalent level of knowledge.
Ability to travel between Trust sites in a timely manner.
Computer literate.
Able to demonstrate respect, openness and accountability.
JOB SUMMARY:
Job holders must be able to work confidently in a challenging environment and be able to react to changing care demands whilst demonstrating the highest levels of care and empathy towards patients. This is across all aspects of the role in a flexible manner demonstrating the trust values.
COMMUNICATIONS AND WORKING RELATIONSHIPS:
Multi-Disciplinary Team
Patients
Carers
STANDARDS OF BUSINESS CONDUCT:
The post holder will be required to comply with the Trusts Standing Orders and Standing Financial Instructions and at all times, deal honestly with the Trust, with colleagues and all those who have dealings with the Trust including patients, relatives and suppliers.
HEALTH AND SAFETY:
The post holder will be required to observe local Health and Safety arrangements and take reasonable care of him/herself and persons that may be affected by his/her work.
SAFEGUARDING:
All staff have a duty to identify, report and record incidents of potential or actual abuse. This statement applies whether the victim is an adult or child. All queries will be addressed by the Trust Safeguarding Team.
PERFORMANCE REVIEW:
This job description will be used as a basis for individual performance review between the post holder and ...
