Communications Officer
- NHS
- Full Time
- Warrington
- 26530.00 - 29114.00 a year
Job Description
Job summary
To provide a wide ranging communications and administrative role within the team. Working closely with the (corporate) Communications Manager in support of internal communications objectives. And, supporting other team members with key campaigns from creative ideas to delivering the finished product in line with the Trust Communications Strategy.
Main duties of the job
To assist in the implementation of the Trust's Communications Strategy in conjunction with the Communications Team.Support the planning, research and creation of content for staff newsletters, including written content, photography and films.To contribute creative ideas, including design, to help promote the organisation's work, relating to everything from service developments to recruitment campaigns, awards and events, awareness raising, reputation management etc.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job responsibilities
1. Assist in the implementation of the Trusts Communications Strategy in conjunction with the Communications Team.2. Support the planning, research and creation of content for staff newsletters, including written content, photography and films.3. Contribute creative ideas, including design, to help promote the organisations work, relating to everything from service developments to recruitment campaigns, awards and events, awareness raising, reputation management etc.4. Devise and schedule online messages/social media to promote a positive image of the Trust and its work.5. Be fully conversant with content management systems and with full administrator privileges, populate the Trust's website, intranet, and social media channels, acting as gatekeeper for correct information and Trust identity.6. Attend events, build relationships and work effectively with Trust staff to develop appropriate content to promote our services.7. Use digital media to distribute internal and external publications.8. Assist in publicising Trust events, including annual general meeting, annual awards ceremony, annual social work conference, external conferences, new service launches and internal events for staff.9. Ensure the Trust brand is correctly represented across all platforms.10. Take accurate and detailed phone messages from the media, public and members of staff.11. Commercially aware, able to source quotes and manage Value For Money procedure when ordering goods.12. Provide a full secretarial service and follow up procedure for actions agreed at team meetings.13. Become an active member of the Communications Department by developing skills and interests related to public relations procedure and practice.14. Undertake administrative support for the team.15. Monitor online ratings/comments and ensure appropriate responses are provided where necessary/appropriate.16. Develop key performance indicators (KPIs) and analyse and report data with Google Analytics and other social media monitoring/reporting mechanisms.17. Ensure that the relevant content: video, news alerts, press releases, email content, imagery as well as social media, brand awareness and campaigns are in place to achieve team KPIs.
Person Specification
Qualifications
Essential
- Minimum 5 GCSEs (or equivalent qualifications) at grade C or above including English
Desirable
- Marketing or other appropriate degree
Knowledge
Essential
- Minimum of two year's experience in similar role - marketing, digital or content
- Experience of using written skills to present information in a variety of formats
- Experience of using posts/tweets within organisations to ensure effective online messaging and consistency of messages
- Experience of handling sensitive issues and managing them in an appropriate manner
- Up to date knowledge of digital channels of communication and social media
- Extensive IT knowledge including MS Word, Excel, Adobe Indesign and PowerPoint
- Knowledge of NHS
Desirable
- NHS background
- Experience of using content management systems for updating websites and intranets
- Knowledge of NHS trusts
- Keen to learn and continue personal development
- Knowledge and understanding of Trust aims, values and objectives
Skills
Essential
- Copywriting
- Design
- Social media
- Research skills
- Excellent communication skills
- Organisational skills
- Ability to work to strict deadlines
Desirable
- Understanding of Mersey Care brand guidelines
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Hollins Park
Hollins Lane
Warrington
WA2 8WA
