Database Manager
Job Description
Job summary
Database Manager.
Leicester Hospitals Charity is seeking a detail-oriented ,motivated fundraising professional to join us as Database Manager. This exciting opportunity to play a pivotal role in achieving our ambitious fundraising goals making a meaningful impact on patients, carers, and NHS staff across Leicester's hospitals.
The official charity for Leicester Royal Infirmary, Glenfield Hospital, Leicester General Hospital, and the University Hospitals of Leicester NHS Trust (UHL). We enhance patient care, support carers, and improve the wellbeing of NHS staff. Our work aligns closely with UHL's strategic priorities, ensuring we provide support where it's needed most.
As Database Manager, you will:
- Manage and maintain the fundraising database, ensuring accuracy, security, and GDPR compliance.
- Provide data insights to inform donor engagement and targeted campaigns.
- Lead the development of efficient data management processes.
- Collaborate with teams to optimise the use of technology and data.
- Train and support staff in using the database effectively.
We are looking for:
- Proven experience in database management, ideally in the charity sector.
- Proficiency in CRM systems (e.g., Raiser's Edge or Donorflex).
- Strong analytical skills and attention to detail.
- A solid understanding of GDPR.
- Excellent communication and teamwork skills.
Main duties of the job
As a key member of the Fundraising Team, you will:
- Manage the Charity's CRM (Harlequin)
- Ensure Data Protection and Information Governance is adhered to.
- Lead colleagues in the collection, storage, and updating of fundraising data, and the development of data collection processes.
- Retrieve and analyse data to support fundraising and supporter engagement.
- Produce reports as required and supporting analysis of data for fundraising and planning purposes.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
https://leicesterhospitalscharity.org.uk/
https://www.leicestershospitals.nhs.uk/
Job responsibilities
Data Imports, Development, Selections and Extracts
- Manage the process of uploading timely and accurate data, so that all supporter transactions, preferences, contact details and other data are continually updated and always accurate
- Continually assess the data needs of the Charity team and work to identify improvements
- Manage the process of selections and extracts in support of all fundraising activity.
- Receive and interpret data extract briefs from team colleagues managing appeals.
- Ensure that there is a systematic and planned approach to managing every selection and extract
- Adhere to and implements Charity Policies and Procedures including data protection act and GDPR.
Data analysis and Integrity
- Create, modify and run agreed weekly/monthly reports for the Charity team providing insight from the databases about the success of their activity.
- Run ad hoc analysis reports as requested by colleagues, and advise where further reporting and analysis could add value.
- Run statistical analysis of data sets to further understand target fundraising audiences.
- Develop robust processes that drive improvements in data integrity ensuring improved reliability of the data held on the database.
- Help drive improvements in the accuracy and cleanliness of data held.
Planning & Organisation
- Will be expected to plan own ongoing work and adjust plans according to requirements for deadlines.
- Ensure that all requests for information both ad hoc and routine are undertaken in a timely manner.
- Contribute to policy development the Charity CRM and other data collection platforms
- Undertake analyses involving data that has several components (e.g. administrative, demographic and financial), from a number of sources and systems.
Person Specification
Training & Qualifications
Essential
- Educated to degree level or equivalent level of knowledge gained through experience in a similar role in a fundraising environment.
Desirable
- Member of the Institute of Fundraising. Certificate in Fundraising Management. Evidence of ongoing professional development. A degree in a data, IT, or finance subject.
Skills
Desirable
- Innovative and able to use own initiative.
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours.- Commitment to the cause and work of the charity
Experience
Essential
- Experience working with databases. In particular, importing and exporting large data sets to a CRM (ideally a fundraising CRM) including cleaning and deduping. Experience of data management and maintenance within a database or CRM. Experience of working in a professional fundraising environment. Previous use of a fundraising CRM database. Experience of manipulating and analysing data using large data sets (ideally in a fundraising environment). Experience using Microsoft Office (particularly experience of writing macros for excel to assist with regular tasks such as preparing data sets for import). Experience of working in complex organisations, with many (competing) stakeholders.
Desirable
- Familiarity with NHS fundraising or healthcare sector. Previous use of a business intelligence tool.
Analytical and Judgement skills
Essential
- Able to problem solve and use own initiative. High level of numeracy, accuracy and attention to detail. With the ability to collate, analyse and present accurate data. Ability to analyse data - eg. Financial, demographic, etc. to support decisions in a complex and dynamic setting. Excellent IT skills including database systems, office software and online platforms.
Desirable
- Experience of producing reports in support of a particular course of action, or to achieve a specific goal. Evidence of financial management or training. Working knowledge of, and experience of the practical application of, data protection laws and policies including GDPR.
Planning and organisation skills
Essential
- Excellent organisational skills with the ability to prioritise workload and meet deadlines. Ability to plan and manage a varied and complex workload. Ability to work with minimal supervision for extended periods of time. Ability to work as part of a team.
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Communication and relationship skills
Essential
- Good communication and interpersonal skills able to communicate accurately and effectively across a multi-disciplinary team (both verbal and written). Ability to build good internal and external relationships, with staff, supporters and volunteers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
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