Diagnostic Appointments Co-ordinator

Job responsibilities

• Complete responsibility for Diagnostic clinic diaries, utilising an excellent knowledge of the clinics, the duration of appointment times as directed by the clinical imaging team.
• Production of letters which inform patients of the appropriate appointment times. The bookings can require sensitive negotiations with patients relating to their availability for clinic, with consideration being given to the correct application of the Patient Access Policy.
• Support colleagues and Imaging Clerks in the handling of complex bookings, and potentially complaints and PALS queries, in relation to imaging.
• Register new tertiary referrals for imaging onto local systems within 24 working hours of receipt ensuring Referral to Treatment pathways are started / continued appropriately.
• Undertake analysis of waiting list information to ensure appropriate scheduling of patients and clinics in the correct order and undertake data quality reviews and action as appropriate.
• Organise interpreters where necessary, for patient appointment and maintain records of such bookings for future reference.
• Maintain and update the imaging waiting lists when clinically reviewed. Prioritise urgent patients and ensure government targets for routine patients are being met. Highlight immediately any conflicts that might mean patient waiting time targets could be breached.
• Be aware of, and adapt to, any changes in trust policy and general operating systems.
• Flag up the need for cover when annual leave is booked or cancel clinics accordingly.
• Provide clinicians with patient details for those who do not attend or repeatedly cancel for a clinical review to be undertaken with a view to discharge.

For a full description of Main Duties and Responsibilities, please see the attached Job Description and Person Specification.

Person Specification

Qualifications, Specific Experience & Training

Essential

• 5 GCSE's or equivalent
• NVQ 3 in customer care and business administration or equivalent experience in a clerical role
• ECDL or equivalent

Desirable

• Experience of supervision of staff
• Difficult conversations & conflict management

Knowledge & Skills

Essential

• Knowledge of administrative and management procedures and practices
• Skilled user of MS Office packages (Excel, Outlook, Word, PowerPoint)
• Advanced keyboard skills
• Excellent verbal and written communication skills
• Ability to work autonomously and as part of a team
• An efficient and methodical approach to the maintenance of waiting lists, statistics, clinic diaries
• Knowledge and understanding of confidentiality
• Ability to concentrate for extended periods of time

Desirable

• Experience of CRIS and DigiCare
• Understanding of NHS policies

Personal Attributes

Essential

• Excellent time management skills
• Good organisational skills
• Able to maintain a professional approach when working under pressure
• Be able to maintain confidentiality
• Ability to work flexibly
• Ability to display compassion and empathy in difficult circumstances

Desirable

• Ability to be appropriately assertive
• Self-motivated and enthusiastic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool Women's NHS Foundation Trust

Address

Liverpool Women's Hospital

Crown Street

Liverpool

L8 7SS

Employer's website

https://www.liverpoolwomens.nhs.uk/ (Opens in a new tab)