Directorate Business and Improvement Manager
- NHS
- Full Time
- Newcastle upon Tyne
- 53755.00 - 60504.00 a year
Job Description
Job summary
Looking for a role where you can make a real difference?
We're looking for a multi-skilled Business and Improvement Manager to work across our finance, commercial, fraud and estates teams at the NHSBSA. You'll play a pivotal role in supporting our Director, Heads of Professions and their teams to ensure we deliver our strategic and operational goals in a fast-paced, impactful environment.
You'lldevelop and implement functional, people and improvement plans and strategiesaccount manage services provided to external customersdrive continual improvements and change through planning, executing and monitoring projects and initiativeschampion skills development, CPD strategies and social impact activitiesenhance customer experience and staff engagement, fostering an inclusive culture
Your experience will span finance, procurement/contracts, HR, project management and quality improvement, and you'll collaborate widely, navigating complex stakeholder landscapes. This is an opportunity to drive meaningful transformation in a role that makes a real impact.
What do we offer:
27 days leave (increasing with length of service) plus bank holidaysFlexible working (we are happy to discuss options such as compressed hours)Hybrid working model (we are currently working largely remotely)Career development Active wellbeing and inclusion networksExcellent pensionNHS Car lease schemeAccess to a wide range of benefits and high street discounts
Main duties of the job
Supporting the Executive Director of Finance, Commercial and Estates, Heads of each Profession, and their respective managers and staff to deliver directorate and organisational strategic and operational goals.
The post-holder will have a breadth of skills and experience across a range of business functions including finance, procurement, operations, HR and project management, and will use subject matter expertise, people and technical skills to deliver a range of change and transformation projects and programmes. The post-holder will also line manage a team of Directorate Business Improvement and Administration Officers.
You are accountable for the following key areas across Finance, Commercial and Estates:
Business and development planningPeople strategy and colleague engagementCustomer account management and MOUsBusiness function improvementSkills developmentSocial ImpactCustomer Experience (CX) strategy and improvementsDirectorate events managementStakeholder engagement and networkingTeam management
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job responsibilities
1. Business and development planning
- Working with the Director and Heads of Service to develop and deliver their functional strategies, directorate and functional business plans; facilitating the business planning process; using insight to inform, focus and drive improvement planning
- Leading on the development, implementation, and ongoing review of the directorate wide people strategy, ensuring it aligns with both the wide directorate and NHSBSA strategies.
- Supporting the Director and SMT in corporate business and financial planning activities
- Leading the process for producing an annual Directorate business plan, supporting strategies and development action plan, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options
- Monitoring and reporting on progress towards achieving strategic objectives and improvement plans
- Developing and embedding a process for monitoring benefit realisation within improvement plans
2. Account Management:
- Producing, updating, and negotiating Memoranda of Understanding (MoU)/ Variation Agreements with external NHS bodies (for example NHS Counter Fraud Authority)
- Account managing the services provided to external clients via MoUs to involve regular meetings with senior client staff, KPI reporting, risk monitoring, problem solving and conflict resolution
- Acting as the Single Point of Contact for senior client staff to ensure issues are co-ordinated, monitored and the right NHSBSA colleagues are involved in a timely manner
3. Business Function Improvement:
- Ensuring the directorate has current relevant business improvement plans in place and that they are continuously acted upon, reviewed, and updated as necessary
- Facilitating coordination of Functional Improvement Plans including providing supporting business analysis
- Enabling and co-ordinating Director and Heads of Service development of functional improvement plans (with reference to relevant government functional standards for Finance, Commercial and Estates and other relevant benchmarks/quality standards)
- Facilitating teams and managers to develop improvement plans based on the results of service reviews, self-assessments, and customer feedback
- Facilitating each team with defining good practice and introducing new and better ways of working
- Progress and maintain accreditation with relevant bodies (e.g., accountancy professional bodies, Future Focused Finance etc)
- Review and maintain a range of directorate procedures and process maps
- Facilitating the identification and sharing of best practice
- Ensuring data relating to Business Improvement and change programmes, which may be complex, is analysed and effective timely reporting is available and shared with the SMT and other stakeholders
4. Skills Development and Social Impact:
- Developing and implementing a professional training and CPD strategy for the Finance, Commercial and Estates directorate
- With the Director and Heads of Service, developing functional skills development plans for Finance, Commercial and Estates services
- Acting as Continuous Professional Development (CPD) and skills development lead for the directorate, and FSD Lead with the Skills Development Network
- Analysing CPD and training needs across the directorate to produce an annual CPD budget forecast.
- Managing the directorates CPD and Training budget. Acting in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities.
- Sourcing, planning, promoting, and organising CPD for colleagues as appropriate, liaising closely with NHSBSAs OD&D and Colleague Experience and Social Impact teams
- Coordinating apprenticeships for new and existing directorate staff
- Evaluating impact and return on investment of CPD activity
- Ensuring coaching and mentoring opportunities are in place for FCE colleagues
- Ensuring an effective induction is in place for all new directorate staff
- Producing reports and data on staff and skills development for a variety of audiences
- Creating opportunities for developing finance and commercial skills for non-directorate staff
- Driving forward FCEs Social Impact activities in partnership with Social Impact colleagues in line with the NHSBSAs Social Impact ambitions
5. Staff Engagement:
- Leading on the development and implementation of the directorate staff engagement strategy
- Undertaking specific projects and activities to support the aim of being a great place to work by providing individuals and teams with opportunities to engage, perform, develop and achieve their potential
- Representing the directorate at corporate network meetings, such as specific User Groups, Wellbeing, Diversity & Inclusion, Mental Health, and other forums as appropriate
- Co-ordinating a staff forum and line managers forum and supporting actions and outcomes ...
