Dispensary Assistant
Job Description
Job summary
We are looking for a friendly assistant to join our busy dispensary team at Sleaford Medical Group.
Is this the right role for you? Do you -
- enjoy providing over-the-counter customer service (via our dispensary window)
- enjoy answering phone calls with a high standard of customer care
- thrive in a busy and varied environment
Experience in a dispensary or pharmacy is preferred but not essential, as long as you have excellent customer service and admin skills. It is more important to us that you are "the right person" and fit in with our positive, can-do culture.
Main duties of the job
The successful candidate would work within the dispensary team, providing support in the day-to-day running of the department. The ideal candidate would have an evidenced experience of working within a customer facing environment
The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a polite, professional, courteous and efficient way.
About us
Sleaford Medical Group is a bustling practice in the market town of Sleaford.
Our vision is to remain to be a Practice of which the need to provide a service that cares, listens and respects patients is at the heart of our ethics. We continue to strive towards providing patients with safe, evidence based high quality care. Whist retaining the goal of constantly being professional and friendly in order to instil confidence in the care we provide. Alongside this, we are dedicated and responsive to the changing health needs of our population.
As a workplace, we hold the belief that to make staff feel respected and supported you must listen and act upon their suggestions. Working as a team remains a key part of our principles as this allows us to respond to the needs of our patients with efficiency. Staff development and training to enhance skills is also actively encouraged.
Job responsibilities
The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a polite, professional, courteous and efficient way. Desirable experience and qualifications would include; an evidenced experience of working within a customer facing environment and knowledge of the Dispensary/Pharmacy role within the health care sector.
For the Primary Duties and Areas of Responsibility, please see the supporting document.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified to NVQ level 2 in Customer Service or similar
Experience
Essential
- Experience in a customer facing environment
Desirable
- Experience working in a Dispensary/Pharmacy role
- Experience of working in primary care / GP environment
- Experience of working with 'SystmOne'
Skills
Essential
- Excellent communication skills
- Good level of IT skill, including Microsoft Office software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sleaford Medical Group
Address
47 Boston Road
Sleaford
Lincolnshire
NG34 7HD
