District Nurse Administrator
Job Description
Job summary
We have a rare opportunity for an administrator to join the friendly and supportive Windermere and Ambleside District nursing team. The post is for 26.5 hours per week, working over 4 days
The administrator role is paramount for the service. You will answer the telephone, complete non-clinical administrative duties and lead with inputting data for our essential audits and spreadsheets. You will work within a very supportive, experienced and friendly professional team and have senior nurse support to triage the referrals into the service. This is a brilliant opportunity to experience working in a team and develop knowledge on NHS computer systems and processes. You will have access to training opportunities to develop your skills and knowledge.
We need someone who is proactive, positive and able to work in an adaptable environment.
We encourage interested candidates to contact the service for informal discussions.
Main duties of the job
To be responsible for providing a comprehensive administrative support service.
This involves telephone contact with staff and patients, utilising a variety of IT packages, notes/file, preparation, inputting patient data, attending meetings, taking minutes, preparing spreadsheets and audit information, archiving patient notes, photocopying and scanning. Ordering patient equipment via community equipment store and NHS supplies.
Act as main point of contact for patients/relatives/carers and other health care professionals. taking messages, signpost callers for non-clinical advice as appropriate, ensuring adherence to Caldecot guidelines. communicating in a compassionate and empathic but assertive manner as appropriate.
Provide information to patients regarding community appointments and directing queries to the correct source.
You will be liaising with the team members as appropriate to ensure an effective use of clinical time.
About us
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life-threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our community services for adults are provided in people's homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/
Person Specification
Education and qualifications
Essential
- NVQ level 3 in administration or equivalent qualification or relevant proven experience
- 3 GCSE grade C or above to include English Language or equivalent experience.
Experience
Essential
- Experience of computer based information systems in an office environment.
- Ability and experience of using Microsoft Office and Microsoft 365.
- Experience of minute taking.
Desirable
- NHS patient information systems
Skills, ability and knowledge
Essential
- Experience of working in an office environment.
- Commitment to excellent patient care and the delivery of high quality service.
- Demonstrate accuracy and attention to detail when processing information.
- Ability to transcribe information obtained during meetings into a true reflection of the matter discussed.
- Good written and oral communication skills with internal and external partners and members of the public
- Ability to work on own initiative and manage own workload on a daily basis
- To be able to analyse and interpret data.
- Flexibility -demonstrating the ability to respond positively to change
Desirable
- NHS experience.
Personal Qualities
Essential
- Flexible approach
- Ability to show compassion and empathy.
- Willingness to undertake personal learning and development.
- Ability to travel to other bases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals of Morecambe Bay NHS Trust
Address
Ambleside Health Centre
Rydal Road
Ambleside
LA22 9BP
