Domestic Services Operations Manager, GMS Band C
- NHS
- Full Time
- Gloucester
- 30247.00 - 37024.00 a year
Job Description
Job summary
Gloucestershire Managed Services (GMS) is looking for an experienced and motivated Domestic Services Operational Manager to lead our domestic and housekeeping team. This key leadership role ensures the highest standards of cleanliness and infection control, supporting a safe and hygienic hospital environment.
In this role, you will be part of the Operational Management Team, managing a team of circa 422 domestic staff across multiple healthcare sites. You will oversee the day-to-day management of staff, ensuring service delivery meets key performance indicators (KPIs) and budgetary targets. As the link between our frontline team and healthcare professionals, you will play a vital role in maintaining a clean, safe, and welcoming environment for patients, visitors, and staff.
Please note this job will attract GMS Terms and Conditions of Service (TCS)
Please see attached TCS for reference
Main duties of the job
- Oversee the delivery of domestic and housekeeping services across Gloucester Hospital Trust sites.
- Ensure compliance with National Standards of Healthcare Cleanliness 2025 and infection prevention protocols.
- Manage recruitment, training, and performance of domestic and housekeeping staff.
- Conduct risk assessments and develop action plans to improve service efficiency.
- Collaborate with senior managers, ward staff, and infection control teams to maintain service excellence.
- Monitor budgets and ensure cost-effective service delivery.
- Lead on quality audits, reporting, and compliance monitoring to maintain high standards.
About us
GMS is a forward looking and enterprising organisation with a clear vision for the future of delivering high performing services with a focus on continuous improvement, and a workforce of circa 700 employees who are dedicated to achieving its vision.
On 1st April 2018, Gloucestershire Managed Services was launched as the wholly owned subsidiary company of Gloucestershire NHS Foundation Trust, delivering a managed Estates and Facilities service covering:
- Domestic services/cleaning
- Estates maintenance and Capital Development
- Catering, both retail and for patient meals
- Switchboard/contact Centre
- Sustainability/Compliance professional services
- Medical equipment sterilisation (CSSD)
- Portering
- Waste Management
- Grounds & Gardens
- Medical Engineering (supply and maintenance of medical devices)
- Security Services
- Linen and Laundry
- Energy procurement and generation
- Transport and logistics
- Stores and consumable supplies
- Procurement
- Estates professional services
The GMS ambition is to become the regional provider of choice for delivering managed services within the local health economy, supporting the healthcare provision and to deliver excellent customer care.
Job responsibilities
As Domestic Services Operational Manager, you will be responsible for:
- Managing and leading a large workforce, ensuring staff work effectively to provide a high-quality cleaning and housekeeping service.
- Ensuring compliance with NHS cleaning standards, including auditing and monitoring performance.
- Handling staff management responsibilities, including recruitment, induction, training, and performance monitoring.
- Budget management, ensuring cost-effective use of resources.
- Liaising with infection control teams to ensure timely decontamination cleaning and infection prevention measures.
- Risk assessment and action planning to drive continuous improvement.
- Ensuring adherence to Health & Safety regulations, including COSHH, manual handling, and food hygiene.
- Developing policies and procedures to maintain service excellence.
- Representing GMS in national forums and specialist networks, contributing to best practices.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience in a relevant field.
- ILM Level 5 or equivalent in leadership/management.
Desirable
- IOSH Managing Safely Certificate or equivalent health and safety qualification.
- HABC Level 3 Award in Supervising Food Safety in Catering.
- NCFE Level 2 Award in the Prevention and Control of Infection
Experience
Essential
- Proven experience managing staff and housekeeping services (cleaning, catering, laundry) in a healthcare setting.
- Experience in managing budgets, with a track record of successfully controlling costs within domestic services
- Supervisory/management experience, including performance monitoring and handling complex HR issues.
- Experience in training and developing staff, including conducting inductions and ongoing professional development.
Desirable
- Experience in business planning and development, particularly in achieving nationally set standards.
Knowledge/ Skills
Essential
- Excellent communication skills including the ability to produce clear reports
- Understand NHS cleaning standards and infection control procedures, including compliance with national guidelines.
- Ability to prepare and deliver presentations, demonstrating strong verbal communication skills
Desirable
- Experience conducting risk assessments and developing action plans for service improvements
- Financial acumen, with experience in managing budgets, procurement and cost control.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Gloucestershire Managed Services
Address
Trustwide
Gloucestershire
GL1 3NN
Employer's website
https://www.gloshospitals.nhs.uk/gloucestershire-managed-services/ (Opens in a new tab)
