Emergency Department Receptionist (Band 3)
Job Description
Job summary
To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values.
Previous applicants need not re-apply
Main duties of the job
Reception and documentation of patients attending the Emergency department using the hospital computer system (SystmOne).
Using own judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention.
Checking clinical coding on SystmOne prior to discharging patient records, ensuring any follow up referrals are deal with in accordance with the appropriate pathway.
Communicate effectively and sensitively to distressed patients and relatives.
Able to recognise and diffuse difficult situations as they arise, particularly at busy times, whilst retaining composure and willingness to assist.
Provide support to the whole of the Urgent Care team and other members of the multi-disciplinary team both internal and external to the Trust
General admin duties e.g. filing, dealing with telephone enquiries, scanning etc
About us
You will be working alongside a team of enthusiastic admin staff, including receptionists, support clerks, secretaries and liaise with the Acute Assessment Unit admin team.
You will be required to be flexible and adaptable as you can be asked to swap shifts on occasions to meet the demands of the service.
We are looking for staff with commitment to quality and care and working together for patients
Job responsibilities
For further details please see the attached job description and person specification attached to this advert
Person Specification
Qualifications
Essential
- ECDL/CLAIT or equivalent or SystmOne experience
Desirable
- IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare
Experience
Essential
- Significant and recent reception/office experience in a health care setting
- Experience and understanding of confidentiality policies and procedures
- Experience of working shifts with a flexible approach to work
- Previous work in a pressurised environment
- Experience in dealing with distressed patients and relatives
- Experience in working in a multi-disciplinary team
- General office experience e.g. filing, telephone enquiries, scanning systems etc
- Understanding the importance of data quality
Desirable
- Previous Emergency Department experience
- Understanding appointment systems
- Experience in working a 24/7 shift system, including nights
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Airedale NHS Foundation Trust
Address
Airedale Hospital
Skipton Road. Steeton
Keighley
BD20 6TD
