Emergency Department Specialty Coordinator
- NHS
- Part Time
- Chichester
- 26530.00 - 29114.00 a year
Job Description
Job summary
An exciting opportunity to join a dynamic department in the role of administrator to a busy Emergency Department and Urgent Treatment Centre. Responsibilities include providing all aspects of administrative support to the department including consultants, senior nursing team and wider team. Undertake a range of duties including being the first point of contact for any queries from patients, health professionals and other external bodies. Undertake data collection for national reporting to support performance and patient experience. This is a diverse and interesting role for an experienced administrator.
Main duties of the job
The successful candidate will be very experienced in an admin role with the ability to prioritise workload to meet deadlines and to work autonomously. This role is at the core of the department and supports all other staff groups and acts as the point of contact for all service users. To maintain and develop an effective and efficient administration service and support national targets and submissions through data collection. To ensure urgent and appropriate responses to results and requests received. Experience working in an acute NHS Trust is essential. Proficient in a range of IT packages and data inputting are also essential.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job responsibilities
This role entails providing administrative support to, and working closely with the Consultants, Senior Nursing Team and Admin Team in the Emergency Department, reporting directly to the Divisions Operations Manager. To act as the point of contact for all service users.
You will undertake a range of duties, including administrative support for the medical staff and senior nurses, collating information for national data collection and action logs to enhance governance and performance. Maintain annual figures and quality indicators data.
Maintain and develop an effective and efficient administration service for the department to support on-going strategic developments, including Urgent Treatment Centre. Complete daily breach validation for national target submission.
Manage Consultant Group meetings, including distribution lists, minute taking, action logs and the follow up of outstanding actions. Maintain diary for departmental seminar room.
Deal with all complaints, PALS requests, police statements and coroners information in a timely fashion. Ensure each request is forwarded to the relevant consultant and that all correspondence is available. Draft and type up responses for clinician review and sign off.
Order equipment, uniforms, stationery, other consumables for the Emergency Department and Urgent Treatment Centre. Ensure auditing and reordering of patient aids for UTC patients via the providers website.
Person Specification
Experience and Knowledge
Essential
- 5 x GCSE including Maths and English.
- Educated to diploma level or equivalent experience.
- >3 years experience working in an acute NHS Trust.
- Proficient knowledge of medical terminology.
- High proficiency of working with a range of Microsoft packages (Word, Excel and Outlook etc).
- Experience of working in a challenging and busy environment, working both independently and part of a team, exercising judgement and decision making skills.
Desirable
- Experience of Symphony and/or CareFlow or other healthcare PAS system.
- >5 years experience working in a healthcare environment.
- Experience working in an Acute Assessment Unit/Emergency Department.
Skills
Essential
- Excellent organisational skills and ability to work to tight deadlines.
- Effective communication/customer care skills.
- Experience of dealing with complaints.
- Experience in the organisation and coordination of meetings, including the transcribing of minutes.
Specific Requirements
Essential
- Work effectively and flexibly as part of a team to meet the needs of the service.
- Experience of procurement processes and systems
Desirable
- Awareness of the Trust's procurement systems and processes
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Address
St Richard's Hospital
Spitalfield Lane
Chichester
PO19 6SE
