Engineer (North and Central)

Job responsibilities

Continued from above

Other:

The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate.The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.

Professional Development:

• Identify, discuss and action own professional performance and training / development needs with your line manager through appraisal / individual development plan. Attending internal / external training events
• To participate in all mandatory training as required, i.e. fire safety, Data Governance and all other mandatory training.

Key Working Relationships

The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA. This will include;

Internal

• Other local engineers at all levels
• Colleagues in Chief Data Officer Group
• Customers within UKHSA at all levels
• Provide technical support and troubleshooting including setting up and assisting with network connectivity both in and outside labs.

External

• Relevant suppliers of hardware, software and services
• Maintenance organisations
• External customers as appropriate and as directed by line manager.

For a full list of essential and desirable criteria please see attached job description

Essential Criteria

Knowledge and Experience

• Experience in first-line or second-line technical support, both face-to-face and remote.
• Experience in 2nd line infrastructure support (network/server management).
• Knowledge of Microsoft operating systems and associated infrastructure.
• Knowledge of Microsoft application software, including Office 365.
• Experience in troubleshooting and supporting specialist systems.
• Experience in Asset and Configuration Management.
• Previous experience in an ITIL environment and using ITIL tools (e.g., ServiceNow).

Skills, Capabilities and Behaviours

• Clear communication skills, excellent customer service, relationship-building, problem-solving, and the ability to work independently and as part of a team under tight deadlines, including during public health emergencies.

Selection Process

Stage 1: Application & Sift

You will be required to complete an application form. You will be assessed on the above listed 9 essential criteria, and this will be in the form of a:

• Application form (Employer/ Activity history section on the application)
• 1250 word Statement of Suitability.

This should outline how your skills, experience, and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.

The Application form and Statement of Suitability will be marked separately, and you must pass both to move forward to interview.

If you are successful at this stage, you will progress to interview and assessment

Please do not exceed 1250 words. We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview (success profiles)

You will be invited to a single face to face interview. If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview.

Behaviours, skills and experience will be tested at interview.

The Behaviours tested during the interview stage will be:

• Making Effective Decisions
• Managing a Quality Service
• Delivering at Pace

Interview dates to be confirmed.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

This role is based at Leeds. Please note hybrid working is not available for this role.

Eligibility Criteria

External- open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Location

This role is being offered as office based at our office in Leeds. Our core HQ offices aremodern and newly refurbished with excellent city centre transport link and benefit from benefitfrom co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard. Face to Face interviews

If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview.

Person Specification

Application form

Essential

• Application form

Statement of Suitability

Essential

• Statement of Suitability

Behaviours

Essential

• Making effective decisions
• Managing a quality service
• Delivering at pace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information ...