Experienced Document Coder/Care Navigator
Job Description
Job summary
We require someone who is experienced in document coding and care navigation, to join our well established admin and reception teams. The post is for 12 months initially but has the potential to become a permanent role. The successful candidate will assist the IT Admin Manager in their duties, including coding hospital and other clinical documents, as well as performing Care Navigation duties.
If you only have skills in either coding or Care Navigation you should still apply. Previous applicants need not apply.
Knowledge of EMIS call and recall is useful but not essential as training will be given.
We will consider job share for the right candidate and we offer an element of home working too, where suitable
Main duties of the job
Coding hospital, clinics and out of hours correspondence on to patient records. Process discharge summaries and book patients follow up appointments with the necessary clinician or create a diary reminder for patients requiring blood tests. Process and create tasks internally to the team. Participate in call and recall of patients for annual chronic disease reviews, this is not an exhaustive list.
Care Navigation will involve signposting patients to the appropriate services, dealing with patient queries, call handling, front desk reception, scanning of documents, repeat prescription processing, processing new patient registrations, this is not an exhaustive list.
About us
Oak Vale Medical Centre has been a long, established GP practice providing medical care for generations of families for more than 90 years and pride ourselves on being patient-centred. We are committed to the education of future doctors and have been a training practice for several decades, with more than 12,500 patients and the list is growing all the time. All salaried doctors were our registrars and returned as GPs, once they finished their training.
We have a full compliment of GPs, Nurses, HCA's as well as junior doctors and in-house Network staff such as, an ANP, Pharmacist and Physiotherapist.
Training is important to us. We have employed apprentices for more than10 years now and most go on to have permanent positions within the practice.
There are separate admin and reception teams, we find this works well.
We are high achievers for QOF and are part of a successful Primary Care Network called iGPC.
Job responsibilities
Experienced Document Coder, coding hospital and other clinical documents.
Good knowledge and understanding of QOF
Assist with the call and recall of patients for chronic disease reviews
Contact patients, via text or letters
Requesting lab tests
Action tasks from clinicians
Handling patient queries on the phone or in person, booking patient appointments,
Scanning
Repeat prescription processing
This is not an exhaustive list.
Person Specification
Qualifications
Essential
- Demonstrate high standard of English and Maths to GCSE grade A to C grade (minimum)
- Experience in coding hospital and clinical correspondence into a clinical records system
- Demonstrate good/high attention to detail
- Experience of patient call and recall systems
- Demonstrate good interpersonal skills
- Demonstrate high attendance and punctuality
- Patient-centred and demonstrate willingness to help
Desirable
- Qualified to NVQ level 3
- Skilled in and understanding of QOF codes
- Higher level of processing and coding knowledge for hospital and clinic correspondence to help reduce amount sent to doctors
- Experience in recall systems with the use of searches
- Knowledge of the cervical screening programme
- Previous experience working in GP reception or admin
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oak Vale Medical Centre
Address
The Fiveways Centre
215 Childwall Road
Liverpool
L15 6UT
