Facilities Operations Officer ***RECRUITMENT EVENT***
- NHS
- Full Time
- Nottingham
- 24625.00 - 25674.00 a year
Job Description
Job summary
RECRUITMENT EVENT
Please note interview day: Saturday 26th April 2025
There is an exciting opportunity to join the Trust the Estates and Facilities Team as a Helpdesk Operator. You will be the logging requests for various departments such as Logistics, Cleaning, Laundry, Transport and Pest Control across all 3 Trust campuses.
The other part of your role will be as a Patient Movement Dispatcher and you will play your part in helping capacity and flow of the hospital, sending movement requests to the patient movement team members across QMC and City hospitals ensuring patients are taken to appointments on time and liaising with ward staff and modalities.
Hours of work are 37.5 per week working afternoon shifts which may include weekends and bank holidays.
First 12 months the post holder will be based at City Hospital.
Please refer to the job description and person specification attached to the advert for the full details.
Main duties of the job
Operate the Concept system for Soft FM requests (except Patient Movement) using all facilities incorporated within the programme.
Operate the Nervecentre system for Patient Movement service requests using all facilities incorporated within the programme. Correctly use the transport types, time codes and location codes.
Ensure an equitable workload is allocated to all Patient Movement staff logged onto the system and that requirements are met within the appropriate time frame.
Maintain frequent and regular contact with the users of the Patient Movement Service as directed by the Patient Movement management in order to:-
Achieve a high personal profile as a controller of the Patient Movement operation and form a good working relationship with all users.
Ensure that the Patient Movement department is aware of, and responds to changes in requirements as they occur.
Adopt a professional attitude in dealing with colleagues and clients.
Co-ordinate the operation of the team in conjunction with other Dispatchers/Team Leaders.
Maintain open and regular lines of communication with the Patient Movement staff.
Maintain a sound working knowledge and be proficient in the operation and management of the Concept and Nervecentre systems and radio/mobile phone networks.
Use of Nervecentre system to allocate workloads effectively to Patient Movement staff.
Ensure that the Business Continuity Plan is followed during any period of either/both Concept/Nervecentre is/are out of service.
About us
With over 18,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job responsibilities
To receive and log requests for Soft FM services on either the Concept or Nervecentre system.
To provide an efficient Patient Movement service through the effective allocation of workload on the Nervecentre system.
To provide and maintain a highly effective and efficient Patient Movement service to patients and staff of the hospital trust.
To maintain high standards, and be proficient in the operation of the Concept and Nervecentre dispatch systems.
Act as a positive role model ensuring all the team are working within policies and guidelines and delivering a high quality patient focused service.
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Person Specification
Training & Qualifications
Essential
- NVQ 3 or equivalent
Desirable
- Customer Service Training
- O Level / GCSE qualification
Experience
Essential
- Experience of working in a customer focused environment
- Demonstrate effective verbal and written communication skills in English.
Desirable
- Previous experience in a hospital environment.
- Previous experience in a patient movement role or role involving working members of the public.
- Previous helpdesk/dispatch experience
Analytical and Judgement Skills
Essential
- Confidence to make judgements involving a range of facts or situations, some of which may require analysis of a range of options in order to determine the appropriate action.
- Prepares and reviews contingency plans for problems and situations that might occur within the department
Communication and relationship skills
Essential
- Ability to work as part of a team
- Good communication skills
- Builds relationships with work colleagues and encourages enthusiasm in others through own approach to work
Desirable
- Proven communication skills in dealing with people in potentially stressful and distressing situations
Planning and organisation skills
Essential
- Ability to concentrate for prolonged periods of time.
- Ability to plan and organise a number of activities to meet organisational requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nottingham University Hospitals NHS Trusts
Address
Queens Medical Centre
Derby Road
Nottingham
NG7 1PB
