Facilities Site Manager
Job Description
Job summary
Facilities Site Manager
The Nook Hospice - NR14 7PX
Full Time, 37.5 hours per week
Permanent Contract
Salary: up to £36,000 depending on experience
Were looking for a collaborative and solution-focused Facilities Site Manager to join our supportive team at The Nook , our purpose-built hospice near Norwich. In this key role, youll help create and maintain a safe, welcoming environment for children, families, staff, and visitors.
Youll be responsible for the smooth day-to-day running of the building and grounds, helping us deliver high-quality care in a thoughtfully maintained space. This is a practical and varied role with opportunities to contribute meaningfully to our sustainability goals and service standards.
Main duties of the job
Key responsibilities include:
- Coordinating ongoing maintenance and day-to-day facilities operations.
- Ensuring compliance with health and safety regulations.
- Overseeing hydrotherapy pool care and maintenance.
- Working with both in-house teams and external contractors.
- Supporting budget management and sustainability efforts.
- Building positive working relationships with colleagues and volunteers across the hospice.
No two days are the sameand your contribution will help ensure the hospice is a comfortable, safe, and respectful environment for everyone.
About You
Were looking for someone who brings:
- Relevant experience in Facilities Management (covering both hard and soft services).
- Qualifications such as NEBOSH, IWFM, Health & Safety, or Pool Management (or a willingness to work towards them).
- A practical and organised approach, with strong planning and communication skills.
- Experience working with and guiding teams or contractors.
- A values-driven mindset, with an understanding of working in sensitive and care-focused settings.
A full UK driving licence and access to a vehicle is required for this role.
Interviews: 05-May-2025
About us
Comprehensive range of benefits:
Free onsite parking & subsidised meals at our hospices
Pool car provided when working in the community
Employee health cash plan & wellbeing support schemes
NHS pension - continuation if already contributing
Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
Additional holiday purchase scheme
AVIVA pension package up to 7% Employer Contribution including Life Assurance
Free eye tests & cycle to work scheme
East Anglia's Children's Hospices (EACH) supports families and cares for children and young people with life threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk.
At EACH we believe in fostering a workplace where every individual feels valued and respected.We are committed to building a culture of inclusion where differences are embraced.We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.
Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.
Job responsibilities
Job Summary:
The Facilities Site Manager will be responsible for the day-to-day operations and management of the care buildings physical infrastructure and amenities, ensuring a safe, clean, and comfortable environment for both residents and staff. This includes overseeing the maintenance of the hydrotherapy pool, ensuring compliance with health and safety regulations, and liaising with contractors and service providers.
Responsibilities
Facility Maintenance and Operations:
Oversee the daily operations of the facility, ensuring all areas are clean, functional, and properly maintained.
Establish, maintain, and schedule planned preventative maintenance programs, improvement programs, and asset management.
Conduct and maintain records of routine testing, inspections, and maintenance procedures to ensure all infrastructure and equipment meet safety and operational standards.
Manage the hydrotherapy pool, ensuring cleanliness, water quality, temperature regulation, and safety equipment are maintained.
Respond to faults, organise and supervise contract labour, and ensure satisfactory completion of works to appropriate standards and costs.
Liaise, plan, and coordinate maintenance staff and facilities work to minimise disruption to stakeholders, colleagues, and residents.
Be prepared to be on-call occasionally outside normal working hours.
Health and Safety Compliance:
Ensure full compliance with statutory health and safety regulations, including fire safety, hygiene, accessibility, COSHH, and Department of Health guidelines.
Conduct, review, and update risk assessments and safety protocols, ensuring action plans are implemented as required.
Maintain up-to-date certificates and documentation for premises, equipment, and fleet vehicles
Ensure staff are trained in emergency procedures and safety measures.
Ensuring all recording and audits are completed and compliant with governing boards, COSHH, CQC.
Awareness and knowledge of Legislation/compliance of infection control.
Hydro Pool Management:
Ensure the hydrotherapy pool is properly maintained and safe for use by residents.
Regularly inspect the pool for cleanliness, water quality, and safety equipment.
Coordinate with pool maintenance contractors for water treatment, temperature regulation, and equipment servicing.
Keep records of pool maintenance schedules and any necessary repairs or improvements.
Ensure all facilities staff are trained and aware of their role in maintaining the hydro pool.
Budget and Resource Management:
Manage and forecast the local facilities maintenance budget in collaboration with the Service Manager, ensuring cost-effective operations without compromising quality or safety.
Work with the purchasing team to source and manage suppliers, contractors, and service providers, ensuring contracts are approved and services are delivered on time and within budget.
Team Leadership and Training:
Manage, supervise, train, and motivate a team of maintenance and facilities staff, including onboarding, recruitment, yearly appraisals, and management supervision.
Schedule and delegate tasks effectively, ensuring rotas are covered and all aspects of the facility are maintained efficiently.
Manage and develop staff in accordance with relevant legislation and policies, fostering a positive and collaborative work environment with care teams and volunteers.
Ensure facilities staff are trained and aware of their responsibilities, including hydro pool maintenance and event support.
Sustainability and Environmental Responsibility:
Implement environmentally sustainable practices in facility maintenance and monitor/control energy usage to reduce costs and environmental impact.
Attend relevant quality and safety groups to support sustainability efforts.
Person Specification
Skills & Abilities
Essential
- Good verbal and written communication skills
- A self-starter, able to work on own initiative and with minimum supervision.
- Good leadership skills
- Able to develop services and to create a culture of continuous service improvement across in house and contracted services.
- Ability to work well under pressure and manage competing priorities effectively.
- Good written and oral communication skills.
- Excellent planning and organisational skills including good attention to detail.
- Experience managing a diverse team with a range of skills and responsibilities.
- A practical, solutions-focused approach to problem solving.
- Team player, committed to providing a service ethos
Desirable
- Demonstratable People management skills.
- Demonstratable Project management skills.
Other Requirements
Essential
- Full, clean, UK drivers licence, plus own transport which must be available for regular use at work (mileage rates will be paid)
Experience
Essential
- Significant experience in both hard and soft FM.
- Proven experience managing a team of professional and semi-skilled ...
