Family Support Worker Level 3

Job responsibilities

1. To work within an integrated framework to support vulnerable children, young people and families to improve their social, physical and emotional well-being, and to take responsibility for direct and therapeutic interventions, including work with those who may be resistant to engage.

1. To support parents and carers in over-coming barriers to help them meet the needs of their children.

1. To deliver and co-facilitate a range of evidenced based programmes and group work in partnership with internal and external colleagues in order to support parents and carers.

1. To engage with children, young people, and families, using a holistic approach to include them in planning, decision making and goal setting.

1. To empower children, young people and families to contribute to the development of the service through evaluation, consultation, and feedback of services provided.

1. To take reasonable care for own health and safety and that of other people, ensuring the implementation of appropriate procedures and practice in line with current Health & Safety legislation.
2. 1. To case hold work with children, young people and families with extensive needs to prevent social care intervention, in line with current Safeguarding and other relevant policies and procedures.
   1. To act as a Lead Professional where appropriate within the relevant assessment framework. To co-ordinate and chair multi-agency forums as necessary.

   Casework duties

   1. To case hold work with children, young people and families with extensive needs to prevent social care intervention, in line with current Safeguarding and other relevant policies and procedures.
   1. To act as a Lead Professional where appropriate within the relevant assessment framework. To co-ordinate and chair multi-agency forums as necessary.
   1. To identify risk/s and seek advice and guidance from the relevant supervisor in a timely manner.
   1. To use assessment and analytical skills to identify appropriate support packages for children, young people and families.
   1. To update and maintain appropriate data-bases and case files, to record work, write high quality reports and correspondence in agreed timescales, in line with the recording policy.
   1. To make good use of the departments information systems, entering and reading information as required, and to maintain confidentiality in accordance with the Data Protection Act and data sharing protocols.

   Partnerships and networking

   1. To understand and be committed to working in partnership with other agencies that provide universal, targeted and specialist services, to address the needs of children, young people, and their families.
   1. To contribute to the creation and maintenance of good working relationships, at all levels, with colleagues in partner agencies and other City Council Departments, and with our citizens.
   1. Work in partnership with the local community to promote and improve services that are fully inclusive and accessible to all.

   Team work and support

   1. To be a proactive and positive member of the team, contributing to a problem solving and teamwork approach.
   1. To attend team meetings, departmental and multi-agency forums as appropriate. To participate in the development, planning, review and evaluation of service delivery.
   1. To actively participate in individual supervision with Line Manager and any case over-sight supervision required by the relevant Specialist, incorporating a reflective practice model.
   1. To support and mentor volunteers and colleagues, including the facilitation and assessment of students undertaking their placements.

   Professional development

   1. To undertake training, professional learning and developmental opportunities as required. To participate and comply with Nottingham City Councils performance management procedures.

Person Specification

Qualifications

Essential

• - A practical knowledge and understanding of child development and the needs of children, young people, and families.
• - Sound knowledge of safeguarding issues and experience of applying legislation and policy and procedure to practice, including the relevant assessment framework and integrated working.
• - Knowledge and understanding of multi-agency & partnership working and the variety of services available to families.
• - Knowledge of different theories, models and approaches to working with children and families and experience of applying these to practice.
• - Understanding of the City Council and its strategic aims.
• - Ability to communicate sensitively and effectively with children and adults.
• - Ability to build good working relationships with families and over-come barriers to them engaging.
• - Ability to manage allocated cases and a commitment to integrated working.
• - Ability to conduct assessments and analyse findings to formulate action plans, and the ability to produce high quality written records and reports.
• - Ability to support and mentor less experienced staff, volunteers and student placements.
• - Ability to represent the Family Community Teams in a variety of forums.
• - Ability to think clearly under pressure, and manage crisis situations.
• - The ability to work both independently and as part of a team.
• - Commitment to improving outcomes for children, young people and families.
• - A commitment to high quality child-centred family services.
• - Ability to demonstrate a solution-focused approach that will give confidence to children, young people and their families.
• - Experience of working with vulnerable children, young people and adults, from a variety of backgrounds, in an outcome focused way.
• - Experience of supporting children, young people and families to manage change.
• - Experience of working in partnership with children, young people, families and communities to shape and enhance service provision.
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