General Practice Assistant First Contact
Job Description
Job summary
We are looking for a General Practice Assistant to be the on the day first contact clinicians' support assistant, ensuring the smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient.
This could be to take simple observations from the patient, such as blood pressure; or to carry out an ECG or phlebotomy. Acting under the full guidance and instruction of the clinician, they may then request that you seek advice and guidance from the specialist service or that you send off a referral to the hospital.
The role will also require you to help support other administration functions on a timely basis, according to the need of the patient.
Main duties of the job
Main duties of the job
To work within his/her professional boundaries and competencies.
To provide care to the presenting patient in their own home or in the surgery. This will include initial history taking and general observations.
To work within the Practices protocols and guidelines as directed by the lead GP clinician from the on-the-day team.
Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
Extracting all information from clinical letters that needs coding and adding to notes.
Arranging appointments, referrals, tests and follow up appointments of patients.
Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
Dipping urine, taking blood pressure, ECGs & phlebotomy.
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.
Explaining treatment procedures to patients.
Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).
Support the GP with immunisations/wound care.
About us
Burlington Primary Care (Part of Orwell PCN)
Burlington Primary Care is a successful, well established, friendly, training practice with 17,000 + patients. We are looking to recruit a kind, enthusiastic and hardworking General Practice Assistant to join our dedicated and dynamic team of experienced staff. We are looking to appoint up to full time.
Our clinical team comprises of:
4 GP Partners
3 current Salaried G.P
1 ANP
3 ECP
1 ECT
2 Pharmacists
1 Pharmacy Technician
3 Practice Nurses
4 Care Co-ordinators
4 HCAs
1 Health and Well-being Coach
Who are support by a fantastic and dynamic administration and management team
As a team we achieve:
High QOF achievements
CQC rating Good
Research Practice
Training Practice
Actively engage with the ICB & local GP Federation.
Town centre location with onsite parking.
Emphasis on leading change for a diverse population
SystmOne clinical system
Our aim is to provide our patients with the highest quality of health care services through our multidisciplinary team of health care professionals. Our value is our patients, our team.
Benefits:
- Competitive salary
- NHS Pension with 14.38% employer contribution
- 6 weeks annual leave + bank holidays
- Monthly well-being staff and team building events
- Staff well-being room as well as an outside garden space
Job responsibilities
JOB TITLE: General Practice Assistant First Contact
LOCATION: Burlington Primary Care
Burlington Road
Ipswich.
IP1 2EU
REPORTS TO: Mentor GP Lead Clinical Issues
Business Practice Manager Administrative & Management Issues
ACCOUNTABLE TO: Partners
HOURS: Specific hours as agreed but these may be between 7.00am 6.30pm Monday Friday.
- JOB PURPOSE
A GPA will support the GP(s) and the clinical team with the smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the clinician freeing up their time to focus on the patient.
- DESCRIPTION OF THE ROLE:
To work within his/her professional boundaries and competencies.
To provide care to the presenting patient in their own home or in the surgery. This will include initial history taking and general observations.
To work within the Practices protocols and guidelines as directed by the lead GP clinician from the on-the-day team.
Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
Extracting all information from clinical letters that needs coding and adding to notes.
Arranging appointments, referrals, tests and follow up appointments of patients.
Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
Dipping urine, taking blood pressure, ECGs & phlebotomy.
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.
Explaining treatment procedures to patients.
Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).
Support the GP with immunisations/wound care.
- DIMENSIONS:
The post holder will be required take an active role to support efficient and effective service delivery to the practice population.
To take an active role in supporting the practice to maximise achievement against local and national targets in respect of the PMS contract, QOF and Enhanced Services.
Maintain accurate, timely and contemporaneous records within the protocols and systems used by the Practice
To attend any relevant Practice meetings.
Participate in education and training events
To contribute to the induction of all members of practice staff (as required) and undertake any relevant training sessions for staff mandatory training
- MAIN PURPOSE / ROLE SUMMARY
The post holder will be an experienced clinician, who acting within their professional boundaries; will provide care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of their care. With appropriate clinical assistance, they will demonstrate safe, clinical decision-making and expert care for patients within the general practice.
The post holder will work collaboratively with the multi-disciplinary general practice team to meet the needs of patients, supporting the delivery of policy and procedures.
The post holder will build effective working relationships with other health care professionals.
The post holder will work within the clinical on-the-day team to deliver excellent primary health care services within the practice.
5. GENERAL RESPONSIBILITIES OF ALL PRACTICE STAFF:
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
The management of waste will be undertaken with due regard for the collection, handling, segregation, container management, storage and collection of material in line with Practice policies
Health & Safety:
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the ...
