Good Neighbour Scheme Team Member

Job responsibilities

• Work closely with other team members to take referrals from a range of referrers, including health and social care staff, friends and family members and the individual themselves, and allocate volunteers where appropriate
• Follow up, check and review all referrals with volunteers, service users and service providers in a systematic way
• Be available for enquiries from service users and their families and respond to any requests for information in a timely and professional manner
• Ensure that each service user receives a home visit prior to allocation of a volunteer, in order to confirm personal details, undertake a risk assessment and better understand them and their needs
• Provide support to service users waiting for a dedicated volunteer by offering support in person or over the telephone where appropriate
• Ensure that those service users with complex needs and who are not appropriate for a volunteer receive a monthly visit from a relevant staff member
• Work with colleagues who co-ordinate SCCCCs other services and take referrals from health/social care professionals when they are unavailable
• Provide ongoing support and supervision to volunteers on the Good Neighbour Scheme and ensure that the service is responsive to the needs of its volunteers
• Provide support where required to maintain, promote and develop the pen pal/happy post scheme

• Ensure compliance with SCCCCs policies and procedures
• Liaise with the fundraiser in order to maximise donations to the organisation
• Liaise with staff in all the relevant hospital departments and community teams to ensure effective operation and uptake of the scheme and all other SCCCCs services
• Publicise the scheme through all appropriate channels
• Liaise with the Operational Lead to participate in volunteer training as appropriate
• Maintain accurate records of work undertaken and produce oral/written reports as required
• Ensure that appropriate monitoring and evaluation procedures are put in place and used effectively
• Cover the work of other Good Neighbour Scheme team members during periods of leave
• Attend the meetings of the organisation and any other meetings as required
• Attend appropriate training courses to enhance/develop his/her own skills
• Carry out other duties and relevant tasks consistent with the responsibilities of the post, which from time to time may be required as agreed between the postholder and the Senior Management Team

The post holder reports to and will be supervised by the Good Neighbour Scheme Operational Lead

The post holder will be expected to develop good working relationships with all members of the staff team and help maintain a mutually supportive and inclusive environment. This includes supporting the work of the organisations other schemes whenever possible.

Person Specification

Qualifications

Essential

• 5 good GCSEs (or equivalent) including English and Maths

Desirable

• Degree level qualification

Experience

Essential

• Minimum 2 years experience in a relevant post or organisation
• Experience working within community engagement and volunteering environment
• Experience of contributing to a team environment
• Evidence of recent relevant continuing professional development
• Understanding of the needs of older people and their families
• Ability to work effectively with a diverse range of individuals and organisations
• Ability to communicate effectively both internally and externally to a wide variety of audiences and using a variety of methods suitable to different audiences
• A proven ability to build robust relationships with key stakeholders to deliver excellent services, programmes or projects
• Good telephone manner and the ability to deal sensitively with service users, family members and carers
• Committed and highly self- motivated
• The ability to work in a self-directed manner, and as part of a team
• Computer literacy in dealing with standard MS office packages, including spreadsheets
• Proven organisational skills and administrative ability, capable of meeting deadlines
• Ability to work under pressure
• Ability to adhere to an organisations policies, procedures and instructions
• Ability to problem solve competently
• Ability to relate well to volunteers
• Able to act with integrity and take action if ethics, values or standards are compromised
• Car driver/owner full, clean UK driving license and with daily access to a vehicle essential
• Willing to work outside office hours (both evenings and weekends) when necessary
• Able to evidence outstanding timekeeping and attendance
• Able to display a flexible and adaptable approach to the range of duties required
• Shares SCCCCs values and ethos, and committed to SCCCCs vision
• Level headed, non-judgmental and calm approach with a commitment to Equal Opportunities and Diversity
• A willingness to learn and a commitment to training and development
• Ability to maintain confidentiality
• Clear Enhanced DBS disclosure check
• Proactive engagement in supervision

Desirable

• Understanding of the role of the Voluntary and Community Sector in the field of Health and Social Care
• Knowledge of health and safety issues
• Qualification in Community Work and/or Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sheffield Churches Council for Community Care

Address

Unit 19 President Buildings

Savile Street East

Sheffield

South Yorkshire

S4 7UQ

Employer's website

https://scccc.co.uk/about-us/work-for-us (Opens in a new tab)