GP Administrator
Job Description
Job summary
We are seeking an enthusiastic, highly motivated Clinical Coder/Receptionist/Prescription clerk to join our team. Applicant must be able to be flexible to cover annual leave and at short notice to cover sick leave.
Good I.T., interpersonal and communication skills are essential, together with GCSE's. Experience of clinical coding and medications is advantageous but not essential as full training will be given. As a member of the team, you must have the ability at times to work under pressure in a multitasking environment.
Main duties of the job
The following list of duties should not be regarded as definitive as they may be reviewed from time to time to take account of changing circumstances. Also, tasks and duties may be redistributed amongst the practice team as necessary.
Review all incoming correspondence and enter, using read codes, pertinent information into the patients electronic medical record in accordance with the coding protocol. This will include data highlighted by clinicians as well as data required to meet contractual obligations.
- Answering phones
- Assisting patients with filling in eConsults
- Scanning letters
- Booking appointments
- Helping patients at the main desk,
- Dealing with other healthcare professionals face to face or over the phone,
- Franking the post
- Issue repeat medications
- action discharge summaries
- Start Nomads when requested
- Deal with medication queries from patients on the phone
- Organise the medical record of patients whom you are coding, to harmonise problem titles, group symptom development and assign the appropriate status to medical information.
- Recognise own knowledge limits and seek advice from clinical or administrative colleagues as appropriate.
- You may be required to assist with note summarising in accordance with the summarising protocol.
About us
Westlands Medical Centre has 10,500 patients with the Reception Team at the centre of the organisation. We are an experienced Training and Research Practice.
Westlands Medical Centre Vision
The doctors, nurses, and all staff are committed to the provision of High Quality Patient Centred Care and best practice, through the delivery of services which are timely, considerate and responsive to the needs of our patient population, and supported by a clear focus on excellent customer service. We will:
- Strive to provide high quality, ethically sound, comprehensive patient centred care, by listening to and understanding the needs of our patients.
- Provide equal access to our services, and value the diversity of our patients and staff.
- Encourage patient involvement in the management of their care.
- Provide an environment which is clean, safe and conducive to high quality patient care.
- Provide excellent customer service, by ensuring we respond to you in an open, caring, non-judgmental and timely manner.
- Ensure clinical and non-clinical staff partake in continuous professional development.
- Work with the wider healthcare community to deliver an innovative and holistic service.
- Regularly communicate with patients and staff on surgery performance.
Job responsibilities
Clinical coding of patient medical records from hospital clinical correspondence. Handling and issuing of medications from patient requests and letters coming from other health care providers. Daily reception duties of completing tasks, answering phone calls, helping patients, dealing with clinician requests.
Review patient records and accurately produce a summary of the patients medical history.
Accurately read-coding data on Emis/Docman into the patient record
Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed actions.
Review all clinical letters ensuring they are processed appropriately, in line with protocols.
Reviewing progress of summarising, ensuring practice targets are achieved.
File and store records as required.
Photocopy documentation as required.
Action all incoming emails and mail in a timely manner.
Scanning of patient related documentation and attaching scanned documents to patient healthcare records.
Input and extract data as required to support practice reports.
Handling and making sure the safe issuing of medication.
Answering and dealing with incoming phone queries.
Deal with visiting patients and handle their queries.
Ensuring all tasks are actioned and up to date.
Maintain a clean, tidy, effective working area at all times.
Open and Close the premises with colleagues.
Person Specification
Qualifications
Essential
- GCSE's in Maths, English, Science A-C
Experience
Essential
- Must be able to work in busy atmosphere.
Desirable
- Clinical coding
- Medication Knowledge
- Experience in working in GP practice
- Customer service
Employer details
Employer name
Westlands Medical Centre
Address
20b Westlands Grove
Portchester
Fareham
Hampshire
PO16 9AD
Employer's website
https://www.westlandsmedicalcentre.nhs.uk/ (Opens in a new tab)
