GP Assistant

Job responsibilities

Job Summary

We are looking to recruit a GPA based at our Headcorn surgery. Hours are negiotable and salary is to be discussed at interview.

General Practice Assistants is an important role within primary care to help support and carry out the smooth and efficient running of a surgery. They will be involved in completing administrative tasks, combined in some areas with clinical duties as well as being the first point of call from triaging and signposting patients.

The Clinical GP Assistants main responsibility is to assist the clinical team in booking appointments, triaging and carrying out clinical observations/ duties within their scope. The GP assistant will need to follow the triaging policy when triaging online requests and dealing with all general queries from staff and patients.

They will perform administrative duties, such as Triage, Emis tasks, Docman tasks and other relevant tasks instructed by the team lead. They will also perform clinical duties; such as Phlebotomy, ECG and Part 1 Diabetic Reviews. They will always work within their clinical scope that they have had appropriate training for, as well as being signed off being a clinical assessor.

ROLE SPECIFIC RESPONSIBILITIES

The following are the core responsibilities of the Clinical GP Assistant. There may be, on occasion, a requirement to carry out other tasks; this will depend upon factors such as workload and staffing levels. You will work within your capabilities:

GPA Clinical Role On duty

Urgent Bloods Tests

Urgent ECG

Part 1 Diabetes Reviews

Chaperoning

Samples

This role will be dependent on completed and up to date mandatory training and competencies, to ensure the GPA is working within their clinical scope.

GPA Administrative

Emis tasks

Docman tasks

Emails

Reallocating GP/ ACP/ Physio appointments

Triage (adhering to the Triage protocol)

Following Smart Booking

You will be allocated administrative tasks by the GP Assistant Lead.

CLINICAL ASPECT

It is important for the GP Assistant to stay up to date and proactive with their clinical knowledge and skills. Upon completion of their care certificate and additional clinical courses for this role they must complete an allocated amount of clinical hours each week; coordinated by the team lead.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

General Practice Assistantswill support the equality, diversity and rights of patients, carers, and colleagues, to include:

Act in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Health and Safety/Risk Management

General Practice Assistants will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Managing effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Quality

General Practice Assistants will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Ensure you are following Smart Booking, meaning appointments are booked with appropriate health care professional.

Ensuring you follow the Triage protocol.

Escalating to the GP Assistant Lead if you are unable to book within two weeks.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Personal Training

General Practice Assistants will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Participation in PLTs and other training relating to the role.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Person Specification

Qualifications

Essential

• Ideally any healthcare qualifications advantageous as well as Phlebotomy/ECG qualification, otherwise training will be given.

Experience

Essential

• Experience of working in a GP practice or Healthcare setting advantageous.
• Proven Administration experience.
• Capable of using different IT systems.
• Must be able to communication at all levels between staff and patients using a calm and polite manner, face to face and by telephone.
• Must be able to keep calm under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Headcorn Surgery

Address

Grigg Lane

Headcorn

Kent

TN27 9AA

Employer's website

https://www.headcornsurgery.co.uk/ (Opens in a new tab)