GP Practice Dispensing Assistant

Job responsibilities

Duties and responsibilities

Issuing stock items and preparing prescriptions, in a timely manner

Ensure workload is processed promptly to avoid unmanageable levels of work building up

Collection of prescription charges/checking patient exemption statements

Cash handling occasionally

Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage

Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions and drug classification

Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook

Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order

Taking prescription orders in person, telephone and via electronic sources

Liaising with hospital and other healthcare providers as necessary

Maintaining full and accurate records of all dispensing transactions

Undertaking other reasonable duties within the framework of the post as directed by the supervising dispenser.

Administration

To have a thorough knowledge of all Practice procedures relating to dispensing duties.

To work in accordance of written protocols

photocopy as requested

email documents as requested

Patient Facing Duties

Speaking to patients and consulting with members of Practice team

Handing completed repeat prescriptions to patients using the appropriate checks

Answering patient questions and queries in a friendly and professional manner

Have working knowledge of telephone system, handling patient telephone requests & any other enquiries

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Correct use of Personal Protective Equipment (PPE)

Completing statutory practice training relating to health and safety and following practice policies

Use and monitoring of the correct use of standard operating procedures for cleaning and infection control

Responsible for correct hand hygiene of self and others

Ownership of infection control and clinically based patient care protocols, and implementation of those protocols within the team

Active observation of current working practices across the team in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.

Safe management of sharps procedures including training, use, storage and disposal

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Routine management of own team / team areas, and maintenance of work space standards

Waste management including collection, handling, segregation, container management, storage and collection

Spillage control procedures, management and training

Decontamination control procedures, management and training, and equipment maintenance

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent ...