GP Practice Receptionist
Job Description
Job summary
We are recruiting for experienced GP Receptionists to compliment our existing team. The clinical system the practice uses is systmone.
2 x Part time position available 25 hrs per week. Our opening hours 08:00-18:30 Monday to Friday.
The salaryis negotiable depending on experience.
Main duties of the job
Duties and responsibilities of the role:
General Reception Duties
Management of Appointment Systems
Scanning & Photocopying
GP Pathology Links
Operation of the Telephone System
Start & End of Day Procedures
Repeat Prescriptions
Call & Recall of patients with Long Term Conditions
Excellent communication skills, both written and verbal
Strong organisational and time-management skills
Ability to deal with confidential information and follow set processes.
Good team player
High attention to detail
Reliable, trustworthy, and hardworking.
Other administrative duties considered appropriate to the post.
If you wish to apply, please attach CV with covering letter including 2 referees.
About us
New Otley Road Medical Practice is a well-established NHS GP surgery in Bradford West Yorkshire along with the Family Practice . We are a friendly, supportive, training practice that has a record of good performance against local and national requirements, as well as a committed multi-professional team.
Job responsibilities
Medical Receptionist
Person Specification
Forward thinking team player with excellent communication skills (written and verbal) and fluent I.T. user would be most suited to this position. Essentially must have excellent customer service skills, be calm under pressure, and ability to multitask and priorities workload.
The NHS environment is demanding and constantly changing and individuals who can embrace and manage multiple changes would be suited to this position. Discretion and Confidentiality are essential qualities for this post.
Knowledge of READ codes or System One computer system is desired but not essential.
Purpose of Job
To provide an extensive range of administration /reception duties at New Otley Road Medical Practice.
Location of Job
New Otley Road medical centre has a branch, and the new recruits will be required to work at either or both locations.
New Otley Road Medical Practice. 4 Butler Street West, BD3 0BS.
Family practice. 2 Saplin Street, BD8 9DW.
Background
A friendly team with excellent working conditions and caring ethos. We serve patients living in BD1, BD2, BD3 and BD8 and BD9 (please check our website Homepage New Otley Road Medical Practice & The Family Practice)
Organisational Benefits
NHS Pension scheme eligibility
DBS and Occupational health check will be carried out on successful applicant.
How to apply:
Please read all the information prior to application, particularly the essential criteria. If you fulfil the specification, apply in writing and include your CV to (naila.tajarab@bradford.nhs.uk)
Closing Date: 09/04/2025 (May close application date early if suitable candidate is found, so apply early to avoid disappointment)
Medical Receptionist
Receptionist Duties
- Polite and professional Front of House meeting and greeting.
- Run surgeries, deal with patient enquiries (in person and on telephone)
- Significant telephone admin; request for appointments, home visits, etc
- Book appointments to extended access service.
- Manage requests for online services.
- Take clear and concise messages with all relevant details records and designated spot.
- Maintain patient safety and patient confidentiality.
- Process repeats prescriptions using practice protocol.
- Liaise with local chemists as appropriate.
- Book ambulances (and record as per protocol)
- New patient and temporary patient administration
- Telephone liaison with secondary care providers and laboratories chasing up appointments and results.
- Ambulance bookings
- General enquiries
General Admin Duties
- Remember smart card and passwords for security.
- Manage computer generated tasks on daily basis.
- Tidy/ update computerised records for Data Quality.
- File and retrieve manual medical records when required.
- Promote patient surveys and newsletters.
- Clinical Recall and Administration letters
- SMS messages to patients (reminders etc)
- Signpost patients to services (e.g. Carers Resource, social prescriber, pharmacist)
- Contribute to practice performance targets.
- Validate instructions from hospital letters and raise with GP where appropriate.
- Attend relevant training to meet the requirements of the role and improve skills.
- Log IT faults and problems to helpdesk.
- Use NHS intranet email facility for info, instructions, amendments etc.
- Report all Information governance incidents.
- Maintain data security at all times (clear desk procedures, lock out computers etc)
- Daily post duties (open mail, stamp etc) and mail all post at end of shift.
- Photocopying
- Update patient registration details on computer (Tel numbers, addresses etc)
- Prepare appropriate documentation for clinics, e.g. send appointments, complete forms, prepare consent forms etc.
- Open and close premises (lock doors, set alarms, close and lock windows)
- Occasional home working when business needs dictate.
Other Duties
- Attend mandatory training.
- Attend any work-related training as required.
- Agree a Personal development plan at annual appraisal.
- Attend General staff meetings.
- Make refreshments and maintain tidy kitchen area.
- Maintain tidy workspace.
- Report all incidents or near miss incidents to line manager (admin or clinical)
- Any other duties deemed appropriate by line manager.
Medical Receptionist
Job Requirements
Essential /Desirable
Qualifications/Training:
Good level of general education including qualifications in English and mathematics (equivalent to GCSE or above)
Experience:
Experience of working with the public
At least 2 years reception/clerical work
Previous employment as medical receptionist
Familiar with GP clinical system System one
Skills /Knowledge
Ability to use a telephone system, taking and recording accurate bookings and messages.
Good keyboard/IT skills
General office skills, fax, photocopier, scanning, shredding
Familiar with Medical Terminology
Familiar with System one (GP software) and Read Codes
Ability to deal with urgent situations that may arise.
Prioritise workload.
Awareness of General Data Protection Act and Information Governance principles
Flair for IT
Recognise importance of confidentiality
Personal Qualities:
Demonstrate excellent interpersonal and communication skills.
Must be able to work on own and as part of a team.
Be proactive and willing to learn.
BASIC TERMS AND CONDITIONS
POSITION Medical Receptionist
Employers Dr Usman Akbar
Practice Manager Mr Mohammed Shaid
LocationNew Otley Road Medical Centre
Hours per week 25 hours per week
Starting Salary depending on knowledge and experience
Holiday 20 days plus 8 bank holidays
Pay details monthly by BACS.
Holiday year 1st January to 31st December
Sick paySSP only
Maternity pay SMP only.
NHS Pension Yes, all employees eligible for NHS pension scheme
Person Specification
Qualifications
Essential
- * Excellent verbal and written communication skills
- * Excellent IT Skills
- * Experience of working in a GP Practice
- * Systmone Knowledge
- * Good interpersonal and communication skills
- * GCSE Grade A to C in English and Maths
- * Ability to work flexibly and do occasional overtime to cover holidays and sickness.
Desirable
- * GCSE Grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
New Otley Road Medical Practice - Hillside Bridge
Address
4 Butler Street West
Bradford
West Yorkshire
BD3 0BS
