GP Reception & Admin
Job Description
Job summary
We are looking for an enthusiastic receptionist to join our friendly and supportive team. Ideally, we'd like someone with experience (but not essential) who is looking for a long-term position. You should be flexible, possess strong team values, be able to work in a fast-paced environment while providing a high-quality patient service. You will also need to possess a high level of organisational skills, have excellent communication skills with a good team spirit.
Main duties of the job
The position is for 30 hours per week, 5 days. This is based on a 6 hour day between the hours of 08:00-18:30. Working hours can vary, depending on the needs of the practice during sickness and annual leave. Flexibility is essential.
Duties include:
Covering reception desk, answering telephone calls, booking appointments, dealing with patient queries, ordering prescriptions, processing admin duties for clinical staff, general administration such as filing and liaising with other health care providers in a professional manner, and processing clinical letters and emails. The duties are variable, depending on what is required on the day.The applicant must have the ability to prioritise workload.
Applicants must have the ability to work within a team, have some experience in dealing with the public and basic IT skills.
Previous experience of working in General Practice is desirable however, training will be available for any candidates that show a passion for learning.
About us
Tredegar Practice is a well respected London GP practice, located in the heart of Bow, close to local transport services.
Our aim is to provide our patients with an excellent standard of patient-centered care, with clinicians and patients jointly involved in all aspects of planning and delivering care to meet patients' health and well-being needs.
You will work with colleagues including a team of GPs, practice Nurse & Healthcare Assistant, administrative staff and a wide variety of other health professionals.
Job responsibilities
As an NHS GP Receptionist, you will play a crucial role in the smooth operation of a General Practice (GP) clinic within the National Health Service (NHS) . Your primary responsibility will be to provide efficient administrative support and excellent customer service to patients and healthcare professionals.
Key Responsibilities
1.Opening or closing the practice in line with practice requirements
Maintaining Cleanliness and Safety- Ensuring the reception area and waiting room are clean and tidy.
2.Patient Interaction and Communication
Greet patients and visitors in a professional and friendly manner.
Answer phone calls, emails, and other communications promptly.
Address patient enquiries and provide information regarding practice services and procedures.
Conduct initial assessments and prioritise patient appointments based on urgency.
3.Appointment Scheduling and Management
Coordinate patient appointments, ensuring appropriate allocation of time slots and healthcare providers using the practice's electronic booking system.
Confirm appointments and follow up on cancellations or rescheduling.
Ensure that appointments are appropriately distributed to optimize clinic workflow.
4.Record Keeping and Data Entry
Maintain accurate electronic and paper-based patient records, ensuring compliance with data protection regulations.
Provide general administrative support, including filing and managing correspondence.
5.Administrative Duties
Maintain and update patient records, ensuring accuracy and confidentiality.
Process patient registrations, ensuring all required information is collected and entered onto the system.
Handle correspondence, including sending out appointment reminders and test results.
Assist with the preparation of medical reports and documents as needed.
6.Support for Medical Staff
Provide administrative support to doctors, nurses, and other healthcare professionals.
Coordinate with clinical staff to ensure smooth patient flow and efficient clinic operation.
To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays
7.Compliance and Confidentiality
Ensure compliance with NHS guidelines, policies, data protection regulations, and confidentiality standards.
Attend training sessions and stay updated on relevant healthcare regulations and best practices.
Report any issues or irregularities to the practice manager or appropriate authority.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- 1 year GP experience EMIS trained
- 1 year admin experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Tredegar Practice
Address
The Tredegar Practice
35 St. Stephens Road
London
E3 5JD
