GP Receptionist
Job Description
Job summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Benefits:
27 days annual leave plus bank holidays (both pro rata)
NHS pension
Training and development support
Parking onsite
Main duties of the job
a. Ensure an effective, efficient and courteous reception service is provided to all patients and visitors.
b. Accurately and efficiently deal with all general enquiries, and appointment requests, either face to face, via telephone or other electronic methods.
c. Explain process and procedures as needed in a polite and helpful manner, including signposting patients to appropriate services.
d. Maintain and monitor the practice appointment system; including the booking of home visits
e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
a. Initiating contact with and responding to, requests from patients, team members and external agencies in a timely manner
About us
Bourn Surgery is a small, rural, traditional, dispensing general practice in the beautiful village of Bourn 10 miles from Cambridge.
The culture at Bourn is to offer the highest quality medical care with dignity, respect, compassion, and empathy.The aim of the partners and manager is to create an environment that supports the teams well-being, professional development and create a positive and rewarding work-place. We are all here to provide a professional, caring and friendly service to our patients and each other.
Job responsibilities
Primary key responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Ensure an effective, efficient and courteous reception service is provided to all patients and visitors.
b. Accurately and efficiently deal with all general enquiries, and appointment requests, either face to face, via telephone or other electronic methods.
c. Explain process and procedures as needed in a polite and helpful manner, including signposting patients to appropriate services.
d. Maintain and monitor the practice appointment system; including the booking of home visits
e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
f. Initiating contact with and responding to, requests from patients, team members and external agencies in a timely manner
g. Photocopy documentation as required
h. Accurate and timely registration of new or temporary patients onto the clinical system, ensuring all relevant information is gathered and entered to the record.
i. Input data into patients healthcare records as necessary
j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
k. Advise patients of relevant charges for private services, including processing payment transactions
l. Maintain a clean, tidy, effective working area at all times
m. Monitor and maintain the reception area, waiting room and notice boards
n. Support all clinical staff with general tasks as requested
Secondary responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
a. Partake in audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Timely and accurate action incoming emails and correspondence as necessary
d. Scan / attach patient related documentation to patients healthcare records
e. Complete opening and closing procedures.
f. Order and monitor stationery supplies
g. Participate in the receptionist rota for lunch cover
h. Support the Practice Manager with all Patient Participation Group related matters
i. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
j. Unload the dishwasher
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS/SystmOne/Vision user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other
Essential
- Flexibility to carry out over time and work outside of core office hours
- Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bourn Surgery
Address
25 Alms Hill
Bourn
Cambridge
CB23 2SH
