GP Receptionist/Administrator
Job Description
Job summary
Newton Place Surgery is looking to recruit a GP Receptionist/Administrator to join our busy, friendly team.
Main duties of the job
Primary Responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls, dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Snomed code data on EMIS Web
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information
- Input data into the patients healthcare records as necessary
- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the medical administrator may be requested to:
- Support administrative staff, providing cover during staff absences
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records
- Complete opening and closing procedures in accordance with the duty rota
About us
Newton Place Surgery is a vibrant surgery with a great family feel, set in the beautiful market town of Faversham. The practice has 6 GP Partners and a large clinical and administrative workforce.
We are a forward-thinking practice, continually investing in our future and are committed to delivering high quality care to our 19,400 registered patients.
Job responsibilities
Primary Responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Read code data on Emis Web
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
Secondary Responsibilities
In addition to the primary responsibilities, the medical administrator may be requested to:
- Partake in audit as directed by the audit lead
- Support administrative staff, providing cover during staff absences
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records
- Complete opening and closing procedures in accordance with the duty rota
Good customer service and communication skills are essential to meet the demands of the job.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS user skills
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Qualifications
Essential
- Educated to GCSE level of equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Other Requirements
Essential
- Flexibility to work outside of core office hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Newton Place Surgery
Address
Newton Place Surgery
Newton Road
Faversham
Kent
ME13 8FH
