Head and Neck Governance Administrator
Job Description
Job summary
The post holder will provide a comprehensive administration service working in conjunction with colleagues, service users to provide an efficient service for the functions of the Head and Neck governance team. They will provide an empathic and sensitive point of contact.
The post holder will also exercise initiative and judgement using acquired skills and knowledge, always maintaining confidentiality. They will undertake work using own initiative and to tight deadlines to achieve Trust standard and targets and Key Performance Indicator's (KPI's).
Main duties of the job
We currently have a great opportunity for a Clinical Governance administrator to join the well established team working within Head and Neck. The Clinical Governance administrator will be responsible for providing administrative support to the Governance team, ensuring that high quality and timely support is provided at all times.
You will be required to liaise with people at all levels and coordinate various aspects of the governance administration role. You will have excellent IT knowledge and skills and the ability to use Excel and other applications. You will be responsible for helping promote effective governance, risk and patient safety. If being part of a team and working well with others, this could be the role for you.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Our PROUD Values underpin everything we all do and to support those values, colleagues from across the trust have helped shape a set of behaviours which we all wanted to see from each other, from our patients and ourselves.
Adopting these PROUD Values and behaviours in our everyday interactions helps us to deliver excellent patient care and ensures STHT is a brilliant place to work.
Job responsibilities
Undertake administration functions for the department, such as data input, photocopying, filing, letter writing, etc.
Ensure that all evidence required to be submitted is readily available and up to date.
Record minutes for all clinical Governance, sub care groups.
Develop action logs.
Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
Provide day to day diary management for the Governance and Matron Team which includes arranging and co-ordinating meetings and act as a first point of contact to resolve conflicting diary appointments.
Person Specification
Education and Qualifications
Essential
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable
- Relevant experience within the NHS
Skills and Knowledge
Essential
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Further Training
Essential
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Royal Hallamshire Hospital
Glossop Road
Sheffield
S10 2JF
