Head of Enterprise Monitoring
Job Description
Job summary
Are you seeking a technical leadership position within a large organisation that provides critical healthcare IT services to over 100,000 individuals? If so, we are interested in hearing from you.
This is a unique opportunity to join a senior leadership team within a multi award-winning organisation that delivers vital digital services to frontline healthcare providers across NHS Wales. We are searching for an outstanding, experienced candidate to lead our Enterprise Monitoring Team and platforms. This is an excellent time to become part of DHCW as we undertake two significant technical transformation programmes - a cloud transition programme and a move towards a product/platform-based delivery approach.
DHCW currently employs several traditional infrastructure and application monitoring products, and we aim to evolve our monitoring service into an enterprise-wide observability capability, providing platforms that enable our teams to monitor their own products. You will play a central role in maintaining the integrity, performance, and security of our digital systems.
Delivering this change will require strong technical, people, and organisational leadership skills. The role demands a proactive and passionate individual capable of working autonomously in a complex environment and highly focused on achieving results.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
As Head of Enterprise Monitoring you will:
o Oversee the design, implementation, and maintenance of monitoring solutions across the organisation's products, services and infrastructure, including networks, servers, applications, and cloud services.
o Develop and implement a comprehensive enterprise monitoring strategy aligned with the organisation's vision and missions.
o Have a strategic mindset to ensure the seamless monitoring of extensive digital services and underpinning infrastructure, to deliver optimal performance, availability, and reliability.
o Develop the business case and work with product and platform teams to develop and implement an Enterprise Operations Centre which would use the tooling to monitor systems, identify issues and proactively take action to improve performance and availability.
o Ensure all tools are fit for purpose, meet business requirements, and are effectively integrated to provide real-time insights to the end-user experience.
o Provide technical leadership to optimise the performance of IT infrastructure
o Own the operational relationship with suppliers, ensuring services and products are aligned to industry best practice and regulatory and contractual requirements.
o Work on high-profile systems and solutions delivered at the National scale, in line with the organisation's commitment to agile delivery practices and a product-based approach.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job responsibilities
You will:
Line-manage geographically dispersed senior and specialist teams within the Directorate and deputise for Chief Cloud Officer when required.
Have responsibility for long term workforce planning, including succession, development and training of staff, to support the long term technical and knowledge-based objectives of the organization within the continuous improvement agenda.
Support the Operations Directorate to work with openness and transparency, developing effective strategic partnerships, networks, and forums to enable successful collaborative working ensuring that we advance our business objectives.
Work in partnership with a range of stakeholders is essential to ensuring we understand, listen, and respond to needs. We work in collaboration with health boards and trusts, public bodies, Welsh Government, social care and community services, academia, industry, and the public.
Work closely with other teams, directorates and the wider NHS family to provide dashboard and data to deliver optimal services.
Participate in an on-call 24x7 management rota
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and/or Knowledge
Essential
- oMaster's degree in an associated professional field (or equivalent qualification / experience).
- oFurther evidence of relevant higher-level education and/or training.
- oKnowledge gained through practical experience of working at this level, across the range of work procedures and practices.
- oEvidence of continuous professional development.
Desirable
- oTheoretical and specialist knowledge gained via relevant certification such as: oCMI Level 5 Diploma in Management and Leadership oILM Level 5 Leadership and Management (Middle Manager) oITIL 4 Leader Digital and IT Strategy (ITIL 4 Strategic Leader Module) oITIL 4 Strategic Leader oITIL 3 Managing Across the Lifecycle oITIL 3 Expert
Experience
Essential
- oExpert in implementing comprehensive monitoring solutions in large scale complex environments, which include developing custom monitoring solutions as required to provide accurate representation of end-user experience.
- oIn-depth experience and knowledge of enterprise monitoring tools and platforms, such as SolarWinds, Dynatrace, Nagios, Splunk, Microsoft System Centre and others. Strong understanding of IT infrastructure, cloud services, application performance monitoring, and network monitoring.
- oConsiderable experience in implementing and/or managing an Enterprise Operations Centre.
- oProficient in the IT environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular own organisation's technical platforms and those that interface to them through the specialism, including those in closely related organisations
- oProficient in identifying, agreeing and monitoring objectives and deliverables with individuals. Identifying under-performance issues against agreed quality standards and performance criteria and identifying gaps in capability and causes.
Skills and Attributes
Essential
- oLeadership skills to clearly articulate goals and objectives and to motivate and lead others towards their achievement.
- oInteracting with people skills to establish relationships, contribute to an open culture and maintain contacts with people from a variety of backgrounds and disciplines.
Desirable
- oWelsh language skills are desirable at levels 1 or above in understanding, speaking, reading and writing in Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Digital Health and Care Wales
Address
Ty Glan Yr Afon
Cardiff
CF11 9AD
