Health and Well-being Coach
Job Description
Job summary
We are looking to employ someone with the appropriate skills to coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement their personalised health and care plan.
The post holder will:
A) Provide interventions such as self-management education and peer support.
B) Support people to establish and attain goals set by the person based on what is important to them, building on goals that are important to the individual.
C) Work with the social prescribing service to connect them to community-based activities which support their health and well-being.
To be involved in group activities, consultations, and support groups to facilitate improvements in health and well-being.
Main duties of the job
Health and well-being coaches are experts in behaviour change and focus on improving health related outcomes by working with people to set personalised goals and change their behaviours. They work with people with physical and/or mental health conditions and those at risk of developing them. They work closely with our health care co-ordinator who is a social prescriber and the GPs and clinicians who refer to them. It is an exciting role that can be very flexible depending upon the applicants skills. There is also a pathway of training to enhance current skills if required.
About us
Working in East-trees Health centre within a close knit team is an exciting prospect! We are a training practice, with 15600 patients and a member of ICE (inner cities and East) Primary Care network. We have 4 partners, salaried GPs, physio, community nursing, health visitors, midwife, DVT and urology clinics, speech and language, podiatry and MSK services in our building. Our practice population is diverse and often challenging but we are committed to providing the best care we can in order to reduce health inequalities. We focus on the health and well-being of our staff and provide excellent support and training for those who wish to access this.
Job responsibilities
East Trees Health Centre Health and wellbeing coach
Based only at East trees HC this is a PCN funded role
Health and well-being coaches support people to increase their ability to self-manage, motivation levels and commitment to change their lifestyle. They are experts in behaviour change and focus on improving health related outcomes by working with people to set personalised goals and change their behaviours. They work with people with physical and/or mental health conditions and those at risk of developing them.
Health and well-being coaches can be an effective intervention for people experiencing a range of long term conditions, including respiratory, cardiovascular (including type 2 diabetes and hypertension), and stress/low mood. They can also support people with weight management, diet and increasing activity levels.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.
The post holder will:
Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement their personalised health and care plan.
Provide personalised support to individuals, their families, and carers to ensure that they are active participants in their own healthcare; empowering them to take more control in managing their own health and well-being, to live independently, and improve their health outcomes through:
Providing interventions such as self-management education and peer support.
Supporting people to establish and attain goals set by the person based on what is important to them, building on goals that are important to the individual.
Working with the social prescribing service to connect them to community-based activities which support their health and well-being.
To be involved in group activities, consultations, and support groups to facilitate improvements in health and well-being.
Provide support to local community groups and work with other health, social care, and voluntary sector providers to support the patients health and well-being holistically.
Facilitate groups of patients- in group consultations to assist patients to work with others for their own goals, including case finding groups of like-minded people.
Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit from health coaching.
To be able to plan and respond to workload according to operational priorities
To support the delivery of these functions across wider locality areas where necessary
To undertake any training required in order to maintain competency including mandatory training.
The Health and Well-being Coach is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required.
Patient Care-Communicate effectively and sensitively and use language appropriate to a patient and carer/relatives condition and level of understanding
Effectively use all methods of communication and be aware of and manage barriers to communication
Effectively recognise and manage challenging behaviours, carers and or relatives
Provide information to patients, their carers and/or relatives on behalf of the team.
Supporting Care DeliveryBe the point of liaison for service users and interface with all health and social care professionals, including keeping everyone informed and updated
Follow through actions identified by the MDT including arranging tests, referrals, signposting, etc.
Follow through with service users and others involved to ensure all services and care arrangements are in place
Equality and Diversity - The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
Respect for Patient Confidentiality-The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.
Person Specification
Qualifications
Essential
- Qualifications
- English and Maths GCSE or equivalent -essential
- NVQ Level 2 (Health and Social Care) or equivalent as a minimum
Desirable
- Working towards NVQ level 3 Health and social care or qualified.
- Formal training in working with long term conditions- desirable
Experience
Essential
- Evidence of ability to both work autonomously and to seek support and guidance when appropriate.
- Evidence of working within a team setting
- Evidence of achieving targets and proactive approach
- Ability to deal with challenging behaviours
Desirable
- Experience of working with individuals with long term conditions Evidence of working within a multidisciplinary team
- Evidence of target-based work experience
- Experience working with GP surgeries in this role would be advantageous
- Experience with alcohol or drugs brief intervention training (or willingness to train)
- Experience of working with groups (or willingness to train) -Desirable
- IT skills, good Communication skills and interpersonal skills, including an ability to build rapport and establish good one to one relationships quickly
Skills
Essential
- Training
- Be prepared to undertake all training as required The Personalised Care Institute (live from April 2020) will set out what training is available and expected for Health coaching link workers.
Desirable
- Basic IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Trees Health Centre
Address
100A Fishponds Road
Bristol
Avon
BS5 6SA
Employer's website
https://www.easttreeshealthcentre.co.uk (Opens in a new tab)
