Health Care Assistant

Job responsibilities

Captain French Surgery

JOB DESCRIPTION

Job Title: Health Care Assistant

Supervised by Assistant Practitioner

Responsible to The Partners of Captain French Surgery

Summary

To assist in the provision of nursing services to include treatments, preventative care, screening and patient education, and assist the GPs and nurses in the provision of general and specialist medical services.

The concept of Primary Care, the organisation of General Practice and the roles played by other members of the team need to be understood. Good communication and relationships must be established and maintained with patients, colleagues and employers.

Special requirements of the post

The special requirements of the post regarding skills, knowledge and experience are:

Well-developed communication and interpersonal skills

Ability to deal with members of the public in a courteous and understanding manner

Ability to cope under pressure

Ability to use own judgement, resourcefulness and common sense in response to patients enquiries and requests

Effective time management

Ability to work as part of a team and be flexible in an environment where the workload is constantly changing and varied

Flexibility with regard to rotas and working patterns

Job Responsibilities

Assist in and perform routine tasks related to patient care as directed by GPs andnursingstaff, within the boundaries of clinical protocols

Maintain Infection Prevention and Control standards including cleaning of equipment and clinical areas

Maintain stock in GP rooms, rotating stock as required to avoid waste

Prepare and maintain environment and equipment before during and after patient care such as during the performance of minor operations

Vaccine/cold chain storage including fridge temperature monitoring recording and download of data for audit purposes

Phlebotomy

Chaperone patients and clinicians as required

Raise awareness of health and well-being

Assist in the assessment and surveillance of patient health and wellbeing including those with long term conditions

Processing of urine samples

ECG monitoring

Vaccinations such as influenza, shingles, pneumonia and vitamin B12 for eligible patients under PSD

Safe disposal of clinical waste in accordance with infection prevention and control

Maintain accurate records

Assist in audit, CQC compliance, QOF etc

Confidentiality

In the course of seeking treatment, patients entrust with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in the Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post- holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identify the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patient needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will

Adhere to Practice policies, protocols and procedures.

Participate in audit where appropriate.

Adhere to the Data Protection Act, Information Governance, IM&T, Computer Misuse Act and Freedom of Information Act and of their importance and relevance to General Practice.

General

The partners reserve the right to redistribute duties and functions amongst members of the Primary Health Care Team from time to time, and requests for such changes shall not be ...