Health Care Support Worker
Job Description
Job summary
The Healthcare Support Worker role may be assigned to work within our Hospice at Home Team or our Inpatient Unit at the Hospice, providing vital support to patients and their families during challenging times.
Under the direction of the Hospice at Head of Hospice Home, Healthcare Support Workers will assist in delivering high-quality, person-centered care and support to patients with life-limiting illnesses, ensuring their comfort, dignity, and well-being.
Rota weekends bank holidays, may need to do nights (2 or 3 x 12.5 hour shifts)
Main duties of the job
Provide compassionate and empathetic care and support to patients with life-limiting illnesses and their families, respecting their dignity and cultural preferences
Assist patients with personal care tasks ensuring their physical comfort and well-being
Support patients with mobility, transfers, and positioning, using safe manual handling techniques and equipment
Facilitate late discharge and support overnight admissions into hospice care
Document patient observations, care interventions, and other relevant information in accordance with hospice policies and procedures
Assist patients with activities of daily living, including meal prep, serving, and feeding, ensuring their nutritional needs are met and dietary preferences are respected.
Support patients in engaging in activities, hobbies, and social interactions to promote their well-being and quality of life
Maintain a clean, safe, and comfortable environment for patients, ensuring their rooms and communal areas are tidy & free from hazards
Provide emotional support and companionship to patients and their families, actively listening to their concerns and offering reassurance and empathy
Collaborate effectively with multidisciplinary team members to ensure coordinated and holistic care for patients and families
Participate in team meetings and care planning sessions, contributing insights and observations to inform patient care
Provide supervision and guidance working with the Volunteer Manager when necessary
About us
Rotherham Hospice is an inspirational place to work, offering a wide range of opportunities to care for and support those living with a life-limiting illness or bereavement. We have a One Team approach, where every job role and every individuals contribution matters.
Everyone who works at Rotherham Hospice helps us make a difference for hundreds of local families every day.
If you are looking for a role where you are able to:
- Focus on quality, not quantity
- Develop strong bonds with patients and families
- Be part of an interdisciplinary team
- Offer education and reassurance
- Become more than a Nurse
- Make a lasting impact
Then a position at the Hospice is for you!
Job responsibilities
Provide compassionate and empathetic care and support to patients with life-limiting illnesses and their families, respecting their dignity, choices, and cultural preferences.
Assist patients with personal care tasks, including bathing, toileting, dressing, and feeding, ensuring their physical comfort and well-being.
Support patients with mobility, transfers, and positioning, using safe manual handling techniques and equipment as required.
Facilitate late discharge and support overnight admissions into hospice care.
Monitor patients' vital signs, symptoms, and general condition, reporting any changes or concerns to the Head of Hospice at Home.
Document patient observations, care interventions, and other relevant information accurately and timely in accordance with hospice policies and procedures.
Assist patients with activities of daily living, including meal preparation, serving, and feeding, ensuring their nutritional needs are met and dietary preferences are respected.
Support patients in engaging in recreational activities, hobbies, and social interactions to promote their well-being and quality of life.
Maintain a clean, safe, and comfortable environment for patients, ensuring their rooms and communal areas are tidy, well-stocked, and free from hazards.
Provide emotional support and companionship to patients and their families, actively listening to their concerns and offering reassurance and empathy.
Collaborate effectively with multidisciplinary team members, including nurses, doctors, social workers, and therapists, to ensure coordinated and holistic care for patients and families.
Participate in team meetings, case conferences, and care planning sessions, contributing insights and observations to inform patient care plans and goals.
Provide supervision and guidance for volunteers, working with the Volunteer Manager when necessary to maximise volunteer impact.
Person Specification
Experience
Essential
- Previous experience working in a healthcare or social care setting.
- Knowledge of and adherence to relevant policies, procedures, and regulations governing healthcare delivery and patient safety.
Desirable
- Experience working in a palliative or end-of-life care environment.
- Experience working with SystmOne
- Experience working with Volunteers.
Skills and Abilities
Essential
- Strong communication and interpersonal skills, with the ability to build rapport and establish trusting relationships with patients and families.
- Excellent organisational and multitasking abilities, with attention to detail and the ability to prioritise tasks effectively.
- Compassionate, patient-centered approach to care, with a genuine commitment to supporting individuals and families facing life-limiting illnesses.
Desirable
- Proficient in Microsoft systems.
- Multilingual proficiency. Ability to fluently communicate in multiple languages. Proficiency in additional languages is highly desirable as it enables effective communication and engagement with a diverse range of stakeholders, including patients, families, and staff from multicultural backgrounds. Being multilingual enhances our ability to provide inclusive and culturally sensitive care and support services, contributing to Rotherham Hospices mission and aims.
Personal attributes
Essential
- Passionate about the mission and values of Rotherham Hospice, with a commitment to supporting its work.
- Friendly, approachable, and customer-focused, with excellent communication and interpersonal skills.
- Reliable, responsible, and trustworthy, with a strong work ethic and a willingness to take initiative.
- Flexible and adaptable, with the ability to work effectively in a fast-paced and dynamic environment.
- Positive attitude, with a can-do mindset and a willingness to go above and beyond to achieve objectives.
- Full UK driving license
Qualifications
Essential
- NVQ Level 2 or 3 in Health and Social Care, or equivalent qualification in a relevant healthcare discipline.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Rotherham Hospice
Address
Broom Road
Rotherham
South Yorkshire
S60 2SW
