Healthcare Administrator

Job summary

To work as part of the Healthcare team at HMP Littlehey, providing administrative support to both the primary care team and mental health team, ensuring patients have appropriate access to healthcare professionals, within the practice and through secondary care appointments, according to NHFT and HM Prison standards.

The post holder will work in close liaison with other disciplines within the prison setting and with external agencies in arranging appointments to meet patient care.

The post holder will be fully integrated within a team of multi-disciplinary individuals.

The role will involve working at times without direct supervision, undertaking delegated tasks and reporting back to the line manager.

The post holder will actively participate in the ongoing development of positive working relationships with officers and staff throughout the prison.

Main duties of the job

• Approachable and accessible to colleagues and across the organisation

• Ability to work in a flexible way and respond to change

• Reliable and consistent in approach, demonstrating empathy and an open communication style with all team members, fostering this culture across the team

• NVQ level 3 in Business Administration or equivalent experience

• Intermediate/Advanced level in Excel, Teams and Word

• Knowledge of Systmone

• Understanding of patient confidentiality

• Constant need to be alert to security requirements, whereabouts, and to enforce this with healthcare staff, constant vigilance needed

• Willing to learn and develop

• Commitment to care delivery

Good communication skills

• Excellent interpersonal skills and the ability to utilise them to communicate effectively within a multi-disciplinary and team based working environment

• Ability to work under pressure, prioritising and managing own workload and working to deadlines

• Good organisational skills

• Attentions to detail ensuring all records are saved to correct patient file

• Flexible and adaptable

• Ability to take a proactive approach to process and service improvement

• Managing an unpredictable work stream on a daily basis with frequent interruptions

• Supporting the Mental Health In Reach Team with various administrative duties including minute taking for weekly meetings

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.