Healthcare Support Worker - EAU4
Job Description
Job summary
EAU4 is a friendly 24 bedded short stay ward. We take medical patients and have close contact with both our Emergency department and the Acute Medical Unit to create flow between our areas.
Our aim is to facilitate high quality care whilst focusing on discharge planning early on or transferring patients to specialist wards if needed.
Working with the multi-disciplinary team, as a Healthcare Support Worker you will be responsible for assisting the nursing staff to improve and maintain high standards of care, health and well-being of patients through assessment, treatment and rehabilitation.
This is a fast-paced department and would benefit from someone who is looking for a challenge and has experience in an acute setting.
Main duties of the job
To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity.
To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
To provide a high quality customer service which complies with relevant legislation and NHS Employment check standards.
To be honest and learn from mistakes, and help to create a "no-blame" culture were people feel able to share and learn from experiences together
To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department.
Patient comfort and well being are paramount.
Achieving high standards of care.
Working as part of and contributing effectively to team working
About us
Why work with us
We work in an integrated way with allied health care professionals within the locality, and are a motivated and caring team to both patients and colleagues.
The team is flexible and promotes a health work/home life balance. Therefore, your package with us includes a lot more than just your pay.
Listed are a few of the additional benefits that are available to you as an employee:
- NHS Pension Scheme
- Childcare at our day nursery
- Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
- Staff Discounts
- Career development and training opportunities
- Employee Support - Staff have access to a 24-hour helpline
Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people's strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement.
If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon.
Unfortunately this post is not eligible for sponsorship.
Job responsibilities
- Undertake direct patient care, in support of, and under the delegation of the Registered Nurse, and document care given as required
- Assist in the admission of patients
- Monitoring and maintaining fluid balance records, food and weight charts as required for individual patients under the direction of a Registered Nurse, recording and reporting findings as required
- Use equipment competently following training
- Escort patients to other departments/hospitals for investigation or treatment as necessary, ensuring relevant paperwork/x-rays are available
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications and training
Essential
- NVQ Level 3 in Health & Social Care or equivalent qualification/experience
Desirable
- Care certificate
- English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills
Knowledge and experience
Essential
- To demonstrate experience in a caring environment in or outside of the workplace
- Understands the need for strict confidentiality
Desirable
- Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health
Specific Skills
Essential
- Basic computer/keyboard skills
- Fine motor skills - for venepuncture, phlebotomy and other clinical tasks
- Good interpersonal and communication skills
- Able to prioritise and organise work
- Able to work under instruction, under pressure and as part of a team
- Record keeping competency in handwritten and electronic records
- Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances
- Able to manage stress in themselves and others
- Able to offer support at times of emotional distress
- Willingness to undertake new skills and training
- Able to work as a team member or independently
- Ability to adapt behaviour to changing and challenging situations
- To be flexible, adaptable, reliable and punctual
- The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust
Desirable
- Healthcare competencies appropriate to area of work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Torbay
Lowes Bridge
Torquay
TQ2 7AA
