Healthy Family Team Administrator
Job Description
Job summary
Join our dedicated team atThe Essex Child and Family Wellbeing Serviceas anAdministrator, where you'll provide essential support to theHealthy Family Team.
In this role, you'll be the first point of contact for the public, handling correspondence efficiently and ensuring accurate data entry on theSystm1 database. Working as part of asingle point of contact team, you'll contribute to a widermulti-disciplinary service, helping to deliver high-quality care to families across Essex. If you're organised, proactive, and passionate about making a difference, wed love to hear from you!
This is a part time position working 30 hours across the week at our Meadows Family Hub, Harlow location.
Main duties of the job
- GenerateSystmOne reportsand complete administrative tasks usingMicrosoft Office.
- Provide flexible administrative support across Essex as needed.
- Maintainaccurate electronic records, ensuring safe data management.
- Communicate professionally withclients, staff, and external agencies, handling sensitive inquiries.
- Processsafeguarding reportsand allocate assessment requests to practitioners.
- Managecolleague ledgers, schedule visits, and oversee duty rotas.
- Ensuredata integrityfor KPI/outcome reporting, including record maintenance and updates.
- Support and train teams onIT systems, includingSystmOne, printers, and Wi-Fi access.
- Accurately record and prioritize sensitive messages for appropriate action.
- Collate and submitmonthly and quarterly reportsfor performance monitoring.
- Providesite coverage across the quadrantas required.
- Monitor service communication viatelephone, email, and social media.
Please see the attached job description for a full list of job responsibilities.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job responsibilities
As aHealthy Family Team Administrator, youll be part of our valued team at ourMeadows Family Hub, Harlow.
You will feel valued as aHealthy Family Team Administratorwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary of £23,875 (pro rata to hours worked) with group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission
- Strong numeracy, literacy, and IT skills, including Microsoft Word, Outlook, and Excel
- Excellent organisational, interpersonal, and communication skills with a professional telephone manner
- High accuracy and attention to detail, with the ability to prioritise workload and manage time effectively
- Experience in office administration, handling confidential information, and using Microsoft Office applications
- Knowledge of diary management, NHS procedures, Health & Safety, and Information Governance
- Adaptable, reliable, and able to work independently using initiative
- Ability to multi-task and support colleagues
- Full UK driving licence (for mobility across sites)
Experience using SystmOne or holding an ECDL (or equivalent qualification) would be desirable.
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Harlow
Essex
CM17 9EU
