Helpdesk Coordinator
Job Description
Job summary
We are seeking an organized and proactive Helpdesk Coordinator to join our team for a 6-month fixed-term contract. As a Helpdesk Coordinator, you will play a pivotal role in ensuring the smooth and efficient coordination of incoming service requests. These requests will cover a range of services, including portering, linen, and specialized cleaning. Your primary responsibility will be to facilitate the timely allocation and resolution of service requests, ensuring high standards of care and service delivery within the hospital.
Main duties of the job
o Coordinate Incoming Requests: Manage and log all incoming requests for portering, linen, and specialized cleaning services via the helpdesk system.
o Prioritize Requests: Assess the urgency of requests and prioritize them based on the requirements of the hospital and its departments.
o Allocate Tasks: Liaise with relevant teams and ensure service requests are assigned to the appropriate personnel or department promptly.
o Monitor Progress: Track the progress of all ongoing requests and ensure timely completion in accordance with established service standards.
o Customer Service: Communicate with internal stakeholders to provide updates, resolve issues, and ensure a high level of satisfaction.
o Record Management: Maintain accurate records of requests, tasks, and completion times, ensuring all data is logged in the helpdesk system.
o Problem-Solving: Address any issues or delays, working proactively with internal teams to resolve challenges efficiently.
About us
Being part of a dedicated team at Torbay Hospital means working alongside a range of professionals committed to making a positive impact. You'll benefit from the collaborative and supportive environment.
Your work ensures that the hospital runs efficiently and is equipped to provide the best possible care to patients. Your efforts will directly impact the wellbeing of the community.
Torbay Hospital is a vital part of the community, and working there allows you to contribute to the health and wellbeing of the local population.
By joining this team, you'll be part of an essential, skilled group that helps ensure smooth hospital operations and supports patient care in a meaningful way.
Job responsibilities
Proven experience in a helpdesk, coordination, or customer service role, ideally within a healthcare setting.
Strong organizational and time management skills.
Excellent communication skills, both written and verbal.
Ability to prioritize tasks effectively and work under pressure.
A proactive, problem-solving attitude with a focus on delivering excellent service.
Ability to work independently as well as part of a team.
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Criteria
Essential
- Computer literate
- Good literacy and numeracy skills
- Have excellent listening skills and the ability to retain and reproduce details accuratley
- Ability to communicate politely with a wide variety of people
Desirable
- Have previous experience in a hospital environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Torbay Hospital
Newton Rd, Torquay
Torquay
TQ2 7AA
