Hotel Services Assistant
Job Description
Job summary
Up to 19 hours per week. Some vacancies include weekend and bank holiday working. Shifts range from 7am to 7pm.
Please contact the Hotel Services Team for more information regarding shift patterns, hours and base of work.
"please note that this role is not eligible for sponsorship under the Skilled Worker route"
A highly motivated individual; who can work using own initiative, as well as able to follow directives, is required to join the Hotel Services Team.
Your main duties will include maintaining the clinical cleanliness of ward areas / out-patient clinics and providing a catering service of in-patient meals
You may be required to work flexibly across a seven-day week service and may be required to work in alternative Livewell Southwest locations. You will also be required to work alternative shifts to cover annual leave or sickness to meet service needs.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a 7 day service.
Main duties of the job
Providing a domestic cleaning service to Livewell Southwest clinical and office environments maintaining a high standard of cleanliness, tidiness and general appearance within all Livewell Southwest premises.
Please see supporting information for full Job Description and Person Specification.
About us
Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.
Job responsibilities
Domestic Duties
Cleaning of all furniture and fittings, including lockers, doors, curtain rails, beds, chairs. Ensuring beds are pulled out as outlined in the work schedules.
Cleaning of all bathrooms, toilet areas, utility treatment rooms, bed rooms, sluice areas and therapy rooms, flats if applicable.
To carry out any enhance cleans, deep cleans as requested by the Hotel Services Team Leader or Nurse in Charge.
Cleaning of offices, day rooms and dining room in line with work schedules.
Ensure that all floor surfaces are cleaned, and have safety signs clearly displayed and visible.
Spillages on floors are to be removed as quickly as possible and appropriate signs placed.
Ensure all bins are emptied and appropriate bin liner replaced. Bins cleaned in line with work schedule.
Responsible for ensuring a constant supply of paper products, soap etc.
To be responsible for cleaning and storing of all domestic equipment correctly, ensuring all cleaning equipment is clean and debris free, buckets to be clean and dried and stored upside down.
Remove mop and leave in designated mop bucket for laundering.
To ensure work schedules, all check sheets (i.e. toilet, kitchen etc) are completed and initialed daily.
Maintain the cleanliness and tidiness of the ward at all times reporting any areas of concern to the Hotel Services Team Leader.
To cover other domestic duties as required by the Hotel Services Team Leader to ensure continuity of service requirements.
To provide a laundry service to patients.
Catering Duties
To prepare and serve beverages to patients, ensuring all dietary requirements are met.
To regenerate and serve patients' meals (Breakfast, Lunch, Tea).
To participate in the cleaning of kitchen, appliances, refrigerators, regen ovens, trolleys and microwaves.
To assist in the collection and washing of food containers, dishes etc.
Ensure dining room is clean and tidy and prepared for meal service.
To follow Safe Catering Practices & Procedures.
Other Responsibilities
Responsible for reporting faults, accidents, pests to Hotel Services Team Leader.
Ensuring all aspects of Health & Safety, Food Safety, COSHH and other relevant regulations are strictly adhered to.
Maintain patient and professional confidentiality at all times.
Always address staff, patients and members of the public in a polite and respectful manner.
To identify and attend all relevant training courses through the annual appraisal system appropriate to personal and service needs.
To assist new members of staff with induction and in-service training.
Must be able to adapt to service needs and changes when required.
To ensure own actions reduce risks to Health & Safety and to promote a health and safety culture within the workplace.
To attend all training sessions including mandatory training and role specific training as necessary in line with organisation policy.
Person Specification
Knowledge
Essential
- Knowledge of Health & Safety Knowledge and understanding of COSHH
Desirable
- Vocational Qualification Level I/II in Cleaning & Support Services
Experience
Essential
- Evidence of recent work related training in catering and cleaning. 12-months' plus experience within a cleaning and/or catering environment.
Qualifications
Essential
- Vocational Qualification Level II and/or able to demonstrate the skills; knowledge and ability to work to the required level.
Desirable
- Food Hygiene Certificate
Specific Skills
Essential
- Able to respond to written and verbal communication. Effective team player Approachable Flexible Able to work alone unsupervised at times.
Desirable
- Able to adapt to service needs.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Livewell Southwest
Address
200 Mount Gould Road
Mount Gould
Plymouth
Devon
PL4 7PY
