Housing Worker
Job Description
Job summary
Are you a motivated, organised and proactive individual looking for an exciting opportunity to be able to make a real difference to the lives of tenants with complex needs? We have an exciting new role within our High Support Accommodation and Community Rehabilitation services and are looking for a candidate who can ensure that we are able to provide a high quality housing and property management service to Second Step tenants. We aim to be service user centred and to give our tenants (who have a range of complex needs) the most positive and supportive tenancy experience possible. This is a challenging role with varied work streams and many interchanging deadlines, so we are looking for someone with good organisational skills and attention to detail. Equally we are looking for someone who displays initiative, is self-motivated and is a team player.
Main duties of the job
The job purpose is to provide a high quality housing management service to an agreed number of service users within the aims and objectives of the designated Second Step service.
About us
Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.
Job responsibilities
Carry out role adhering to Second Steps policies, procedures and code of conduct, current legislation and with a recovery orientated approach. Provide a housing and property management service to our Supported Housing and High Support accommodation services, liaising with the relevant support team members tea as required. Ensure regular rent and service charge collection including housing benefit, in line with targets and maximization of organisational income. Understand and utilise relevant Psychological, Adversity and Trauma Informed practices in the delivery of client engagement, tenancy management, in training and in supervision.
Person Specification
Experience
Essential
- Proven experience of working in housing management, ideally within a supported housing environment
- Proven experience of working with people in housing need
Desirable
- Proven experience of working within supported housing.
- Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency)
- Experience of working with housing/rent related systems i.e Inform Omniledger
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Second Step
Address
162 Pennywell Road (Head Office)
St Jude's
Bristol
BS5 0TX
