Imaging Appointments Team Leader
- NHS
- Full Time
- Chesterfield
- 26530.00 - 29114.00 a year
Job Description
Job summary
To ensure all Imaging referrals are processed in a timely and efficient manner using multiple IT applications including Order Comms/ICE System, Medway and Radiology Information Systems.
To work within the allocated Government time scale for all appointments.
To provide accurate examination information to patients, liaise with Consultants, Radiographers and Sonographers to ensure correct appointment slots are used to maintain a professional and high-quality service.
To provide leadership to the Imaging Appointments Team; monitoring workload and demand, and allocating staffing resources as required.
To line manage colleagues within the Imaging Appointments Team, including colleagues working off-site at CDC locations.
Main duties of the job
- Process all Imaging referrals efficiently within National and Local standards.
- Maintain a good understanding of the Radiology Information System (RIS) to create and locate imaging records to support patient care.
- When required, register patients on to the Hospital PAS if no record can be found on RIS system prior to booking.
- Ensure all appointments are booked on the RIS using the agreed, up to date, booking rules for each modality.
- Ensure all referrals are placed on the correct list and allocated, as necessary, for vetting prior to booking then booked into correct exam in appropriate timeframe with correct preparation information communicated to patients.
- Ensure all appointments are booked into the onto the correct room and consultant/sonographer list, ensuring accurate, maximised utilisation of available capacity (including CDC).
- Liaise with clinical staff across the Department to ensure clinical justification/priority is determined.
- Monitor all modality rotas for any changes and adjust booking rules accordingly, and have oversight of, and responsibility for, ensuring diaries are managed effectively and accurately.
- Monitor Radiologist's leave, to ensure any correct clinic amendments have been made.
- Day to day line management of Imaging Appointments Team; including annual leave, sickness, absences, appraisals and training.
- Manage Call Centre provision, ensuring cover across all modalities to limit patient call waits, and ensure a positive patient experience.
About us
Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated "Good" by the CQC following their latest inspection in February 2017.
Follow us on Facebook and on Twitter: @HRcareers @WellbeingCRH @royalhospital
Job responsibilities
Please refer to the attached job description and person specification for full details of this post.
Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital
Person Specification
Qualifications
Essential
- GCSE A-C (9-4) English Language (or equivalent)
- ECDL (or equivalent)
- NVQ Level 3 (or equivalent experience)
Desirable
- GCSE A-C (9-4) Maths (or equivalent)
Experience
Essential
- 12 months (minimum) proven previous admin/clerical experience
- 12 months (minimum) previous experience of dealing with telephone appointments and enquires in a busy environment
- Previous experience of dealing with confidential material
Desirable
- Previous experience in a healthcare environment
- Previous experience working in a Call Centre
- Previous staff leadership experience
Skills
Essential
- Ability to prioritise workload
- Ability to work calmly under pressure
- Excellent communication skills, with the ability to communicate orally and in writing to staff at all levels
- Customer care skills
- Excellent telephone manner
- Excellent IT/keyboard skills
Desirable
- Working knowledge of RIS
- Working knowledge of Careflow
- Knowledge of medical terminology
- Knowledge of national waiting list and time targets/initiatives
- Understanding of patient care pathway
- Knowledge of 18 week RTT pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Chesterfield Royal Hospital NHS Foundation Trust
Address
Chesterfield Royal Hospital
Chesterfield Road
Calow
S44 5BL
