Involvement and engagement manager
Job Description
Job summary
1 in 4 of us in the UK will experience mental ill health each year. And when that happens in Kent and Medway, KMPT is there to offer the most seriously unwell people specialist care and support. Each year we look after over 2,000 people in our hospitals and 54,000 people in the community.
The newly formed involvement and engagement function at KMPT has the voices of our patients, their families and our communities at the heart of everything we do.
We are looking for a self-motivated, inspiring and collaborative manager to help establish our new function, and manage patient, public and stakeholder involvement across the trust.
It is our ambition to be a patient-led, clinically-enabled organisation where patients, alongside our staff, drive improvements to patient quality and experience; where the patient and carer voice is listened to and acted upon in everything we do; and where we have trusted and enduring relationships with communities to improve services and outcomes for people.
Main duties of the job
Interested in this exciting role? These are the key results areas:
To plan, deliver, and evaluate impactful and outcome-focused communications campaigns, products, and activities that support the organisation's priorities;
- To provide strategic communications counsel and support to a range of colleagues across the trust;
- To oversee external communications effort that both protects our brand and raises our profile;
- To work with the wider team to help us innovate and improve, both in terms of what we do and how we do it.
About us
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.
Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.
We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Our strategy
Our mission is what we set out to do every dayWe deliver brilliant care through brilliant people
Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
Job responsibilities
- Lead the development, implementation and evaluation of patient and public involvement strategies in line with the trusts vision and strategy.
- Line manage and inspire a high-performing involvement and engagement team and group of volunteers, providing leadership, supervision, and professional development.
- Foster a culture of innovation, creativity and continuous improvement.
- Be an expert in your field, providing independent counsel and advice to staff at all levels of the trust on patient and public involvement, and keep up-to-date with initiatives and best practice across the NHS and beyond to bring learning back into the trust and act on.
- Develop and maintain effective partnerships with patients, patient groups, community organisations and other stakeholders to inform service delivery and improvement.
- Design and deliver training sessions for staff across the trust on best practice in patient and public involvement, engagement and cocreation.
Please refer to the attached job description for full details and main responsibilities of the role
Check out our recruitment videos Recruitment - YouTube
Person Specification
Qualifications
Essential
- Degree in relevant field or equivalent experience.
- Masters / postgraduate qualification in a relevant subject or equivalent by experience.
- Evidence of continued personal, professional development and learning
Desirable
- Membership of relevant professional body (e.g. National Association for Patient Participation).
- Training in involvement and coproduction.
Skills
Essential
- Proven ability to lead, inspire and manage cross-functional and diverse teams, fostering a collaborative, results-driven and continuous improvement environment.
- Excellent written and verbal communication, interpersonal and presentation skills, with the ability to engage and build trust with a wide range of audiences.
- Communicate highly complex and sensitive information in a manner appropriate to the audience and situation.
Knowledge
Essential
- A deep understanding of the principles of co-creation, involvement and engagement, patient-centred care, and community engagement.
- Sound knowledge about service user and carer involvement, coproduction, cocreation and the challenges and opportunities of embedding this approach
- Knowledge of national policy, drivers for coproduction/cocreation across the NHS and regulatory requirements.
- Sound knowledge of research and development methodology.
Desirable
- Knowledge of serious incidents and complaints framework in the NHS.
- Understanding of improvement methodology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kent & Medway NHS & Social Care Partnership Trust
Address
Maidstone
Hermitage Lane
Maidstone
ME16 9PH
